Full Time Key Holder at Club Monaco

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Minimum of 1 year of retail experience
Excellent interpersonal skills supporting a team environment
Excellent English communication - verbal and written
Excellent time management/project skills
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Ability to recognize and react to changing work demands
Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
Goal oriented: ability to stay focused on creating winning results
Dedicated to high levels of Customer Service and Sales Productivity
On the job special projects that have developed depth of related experience an asset
Must be able to work varied hours/days due to business demands
Must be able to work shifts standing and walking and able to lift approx 20 lbs
Must be able to pack, unpack and move stock when supporting receiving/stocking functions

Responsibilities

Help achieve client relation goals in order to drive sales and maintain customer focus
Protect the customer experience in all areas
Assist in training new associates on product knowledge for staff
Ensure compliance with all policies and procedures
Ensure daily monitoring and execution of sales
Execute and communicate product moves and markdowns
Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
Participate in the company’s customer service expectations, operational and loss prevention procedures, and human resource process
Assist Managers with their responsibilities in order to meet the standards and expectations of their roles
Assist in training of new sales associates
Learn to execute merchandising, inventory or project related functions
Process returns (cannot execute employee purchases)

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMerchandisingInventory ManagementProduct KnowledgeTrainingLoss PreventionRetail Operations

Questions & Answers

Common questions about this position

What experience is required for the Key Holder position?

A minimum of 1 year of retail experience is required.

What are the key skills needed for this role?

Key skills include excellent interpersonal skills for a team environment, excellent English communication (verbal and written), strong planning and organizational skills, and dedication to high levels of customer service and sales productivity.

Is this a remote position or does it require in-store work?

This is an in-store retail position requiring the ability to work shifts standing and walking, supervise the sales floor, and handle opening/closing procedures.

What does a typical day look like for a Key Holder?

50% of the time is spent on non-supervisory daily responsibilities, including achieving client relation goals, monitoring sales, executing product moves, and ensuring compliance with policies, with the rest assisting managers and supervising briefly.

What is the compensation for this position?

This information is not specified in the job description.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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