Full Time Floor Leader - Highland Village at Lush Cosmetics

Houston, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Strong product knowledge of Lush products and brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Ability to utilize StoreForce dashboard for analyzing sales results and providing coaching/feedback
Skills in effective sales techniques, customer consultations, and product demonstrations
Leadership and team development abilities, including training, coaching, and fostering a positive culture
Commitment to diversity, equity, inclusion, and belonging (DEIB), with open communication and valuing unique contributions
Operational skills in cash handling, register management, deposits, store opening/closing, and securing the store
Punctuality, attendance reliability, and ability to monitor team time/attendance/breaks
Merchandising and visual maintenance skills to keep store clean, organized, and appealing
Availability for 30-39 hours weekly, full-time role

Responsibilities

Drive sales using StoreForce dashboard: coach sales team, adjust shop floor structure, own results, grow segment contributions, celebrate achievements
Deliver world-class customer experience: lead by example with product demonstrations, observe consultations, collaborate to exceed sales goals, build loyal customer base
Build the brand: educate customers on Lush values, engage community, host store parties, drive traffic
Demonstrate product passion: continuously learn and make informed product recommendations
Train and coach Sales Ambassadors/peers on sales techniques and product knowledge to improve performance and sales; lead by example, seek feedback for self-development
Promote DEIB: encourage open communication, listen to perspectives, foster belonging through teamwork, collaboration, and recognition
Manage cash handling: handle transactions, open/close register, reconcile drawers, prepare deposits, secure store, take deposits to bank as required
Ensure time and attendance excellence: lead by example in punctuality/attendance, monitor breaks, review communications/task lists for team preparedness
Maintain visuals and merchandising: keep store clean, organized, and visually appealing

Skills

Retail Sales

Customer Service

Team Leadership

Sales Coaching

Product Demonstrations

Store Operations

Sales Analysis

Training Sessions

Dashboard Analysis

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees

Benefits

Flexible Work Hours

Employee Discounts

Risks

Collaborations may dilute brand identity and alienate eco-conscious customers.

Third-party delivery services could lead to quality control issues.

New store openings may struggle due to declining foot traffic in malls.

Differentiation

Lush offers handmade cosmetics with a focus on ethical sourcing and sustainability.

The company is known for its 'naked' products, reducing plastic waste significantly.

Lush engages customers through community activities, enhancing brand loyalty.

Upsides

Partnership with DoorDash enhances direct-to-consumer model with faster delivery.

New hair and scalp products align with demand for natural, personalized solutions.

Collaborations with popular franchises attract new demographics and create buzz.

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