Fulfillment Manager

Employment Type: Full-Time Location Type: On-Site Salary: Not Specified

Company Overview

Eight Sleep is the world’s first sleep fitness company. Our mission is to fuel human potential through optimal sleep. We use innovative technology, detailed design, and proven science and data to personalize and improve each night for everybody—changing the way people sleep forever and for the better.

With our flagship product, the Pod, we are addressing critical sleep issues such as temperature regulation, bed elevation, snoring reduction, and the wake-up experience. Hundreds of thousands of customers around the world sleep better every night thanks to the Pod.

We are committed to developing more groundbreaking products to tackle additional sleep problems, changing the role sleep plays in our lives forever. We’re excited about the journey ahead and the impact we can make as we continue to innovate and expand our offerings to fulfill our mission.

Eight Sleep is backed by leading Silicon Valley investors like YC Combinator, Founders Fund, Valor, and Khosla Ventures. We have been recognized as one of Fast Company’s Most Innovative Companies in 2018, 2022, and 2023. The Pod was also recognized two years in a row by TIME's “Best Inventions of the Year.” We currently sell the Pod in the United States, Canada, the United Kingdom, Europe, and Australia.

About the Work Environment

Eight Sleep is an intense environment: we’re demanding and ambitious, which means we ask a lot of ourselves and one another. This leads to fantastic learning, achievements, and career growth, but it also requires a significant commitment. Our dedication, drive, and intensity rivals those of Olympic athletes. At Eight Sleep, we have Kobe Bryant’s mamba mentality - we always aim to be at the best 1% of what we do. If you’re looking for a 9-5, this is not for you. Our employees report working up to 60 hours per week. If you want to be challenged and pushed harder than ever before, we invite you to apply.

The Role

We are seeking a highly organized and detail-oriented Fulfillment Manager to lead all aspects of order fulfillment and inventory operations. This individual will be responsible for managing the full order lifecycle—from receiving inbound inventory and SKU setup to order processing and VIP fulfillment—while maintaining exceptional service levels and operational efficiency.

This is a highly collaborative role, interfacing regularly with logistics providers, CX managers, and internal stakeholders to drive fulfillment excellence.

Candidates must be based out of NYC or SF and able to be in office 5 days/week.

How You’ll Contribute

• Own and manage the end-to-end order fulfillment process, ensuring timely, accurate, and cost-efficient delivery.
• Manage VIP and high-priority order fulfillment with white-glove attention.
• SKU management, including product attributes, regional configurations, and compliance data (e.g., tariff codes).
• Build and maintain an internal, comprehensive product catalog containing SKU numbers, descriptions, weights, dimensions, cost, MSRP, commodity codes, etc.
• Utilize 3PLs’ Inventory Management Systems or Warehouse Management Systems to track and manage inventory levels.
• Partner with tech teams to improve system integrations and automation where possible.
• Partner with tech teams to develop reporting on key fulfillment KPIs such as Perfect Order Rate, on-time shipping, and fulfillment cost per unit across all markets.
• Support the Director of Planning & Logistics by identifying potential inventory shortages or gaps, particularly around replacement parts.
• Collaborate with the China-based logistics team to create inbound receiving orders for factory shipments.
• Work closely with customer service to resolve fulfillment-related inquiries and ensure SLAs are met.
• Liaise with logistics service providers to ensure seamless shipping and delivery operations.

What You Need to Succeed

• 2-3+ years of experience in fulfillment, operations, logistics, or supply chain management.
• Strong knowledge of IMS and WMS (Warehouse Management Systems).