Front Of House Workflow Coordinator at Williams

San Francisco, California, United States

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$56,160 – $56,160Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Legal ServicesIndustries

Requirements

Client-centric mindset with strong focus on service excellence and guest experience
Proficiency in scheduling platforms (Book-It and Service Now)
Tech-curious approach to adopting tools for service delivery and efficiency
Ability to train, mentor, and develop hospitality and reception staff
Experience coordinating meetings, events, vended catering, and hospitality services
Strong communication and liaison skills with clients, teams, vendors, facilities, and IT
Understanding of hybrid workforce needs and workspace optimization

Responsibilities

Own presentation, functionality, and atmosphere of client-facing spaces to meet brand standards
Champion guest journey from arrival to departure, including greeting and escorting to meeting rooms
Act as primary point of contact and escalation for client-facing services with swift resolution
Support planning and execution of meetings/events: room setup, AV, vended catering, guest logistics
Coordinate vended hospitality services: food/beverage setups, third-party catering, in-room amenities
Manage bookings via scheduling platforms and optimize space usage
Liaise with clients pre/during/post-events for details, issues, feedback, and reports
Produce daily, pre-, and post-event reports for teams and planning
Support/advocate for hospitality and reception teams, ensuring alignment
Train/develop front-of-house staff on service standards and operations
Provide mentorship to foster unified professional presence
Ensure workspaces are clean, functional, and ready for in-person/remote employees
Monitor workspace usage and collaborate with facilities/IT for hybrid support
Anticipate/respond to hybrid workforce needs (hoteling, meeting rooms, amenities)
Act as liaison for seamless employee/guest/support team experiences
Support employee experience in shared spaces and advocate for feedback
Collaborate with departments/vendors for service execution and expectations
Explore/adopt innovative tools for guest services and efficiency
Manage/update digital room signage for real-time info and branding
Use task management apps for quality assurance, tracking, and coordination
Prepare/support integration of AI-powered booking and reporting tools

Skills

Key technologies and capabilities for this role

guest experience managementhospitality coordinationevent planningroom setupAV coordinationcatering coordinationscheduling platformsBook-ItService Nowclient communicationstaff trainingworkspace management

Questions & Answers

Common questions about this position

What is the pay for the Front Of House Workflow Coordinator position?

The pay is $27.00 per hour.

Is this a remote position, or is it office-based?

This is an office-based role in SF, focused on managing client-facing spaces, greeting guests, and supporting a hybrid workforce in person.

What skills are required for this role?

Key skills include client service excellence, coordination of meetings and events using platforms like Book-It and Service Now, staff training and development, and workspace management for hybrid teams.

What is the company culture like for this position?

The culture emphasizes service excellence, continuous improvement, professionalism, brand alignment, and collaboration across teams in a hybrid work environment.

What makes a strong candidate for this role?

Strong candidates excel in client-centric service, leading guest experiences, coordinating events and hospitality, training staff, and managing hybrid workspaces with proactive communication.