Front End Lead Part Time at BJ's Wholesale Club

Brookfield, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process, support team member engagement, enable application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment and experience for team members
Embrace inclusion and diversity, work with collaboration and respect, acknowledge team member success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for all team members, provide team support and empowerment to resolve member concerns
Ensure a safe and positive environment and experience for members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Fast, Friendly, Full, Fresh, Clean
Lead teams to deliver GOLD club standards daily: Grand opening look daily, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized inside and out

Responsibilities

Oversee the frontline in the absence of the Front End Manager
Coach, teach and develop all frontline team members to ensure excellent member service
Teach, develop and motivate all team members for successful execution of membership programs, initiatives and front line operations
Monitor, drive and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed in a positive, timely and efficient manner
Delegate work, monitor staffing and compliance with operational standards
Provide excellent customer service to members
Supervise the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager

Skills

Key technologies and capabilities for this role

LeadershipCustomer ServiceTeam CoachingStaff DevelopmentMembership ManagementOperational ComplianceBusiness AcumenStrategic ThinkingDecision MakingStaff Scheduling

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, free BJ's Inner Circle and Supplemental memberships (eligibility varies), generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match for those 18 and older.

Is this a full-time or part-time position?

This is a part-time position.

What is the salary for the Front End Lead position?

This information is not specified in the job description.

What leadership skills are required for this role?

The role requires business acumen, strategic thinking, sound decision-making, leading through change, effective communication, building high-performing teams, and delivering results through clear expectations and accountability.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a focus on outstanding service, building high-performing teams, and driving a culture of development, strategic thinking, ethical decision-making, and engagement.