Front End Lead Part Time at BJ's Wholesale Club

Brookfield, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process, support team member engagement, enable application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment and experience for team members
Embrace inclusion and diversity, work with collaboration and respect, acknowledge team member success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for all team members, provide team support and empowerment to resolve member concerns
Ensure a safe and positive environment and experience for members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Fast, Friendly, Full, Fresh, Clean
Lead teams to deliver GOLD club standards daily: Grand opening look daily, all items stocked and promotional plans executed, maintain visible accurate signage, clean and organized inside and out

Responsibilities

Oversee the frontline in the absence of the Front End Manager
Coach, teach and develop all frontline team members to ensure excellent member service
Teach, develop and motivate all team members for successful execution of membership programs, initiatives and front line operations
Monitor, drive and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed in a positive, timely and efficient manner
Delegate work, monitor staffing and compliance with operational standards
Provide excellent customer service to members
Supervise the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager