Front End Lead Part Time at BJ's Wholesale Club

Farmingdale, New York, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide information teams require to be successful
Build high-performing teams by creating a culture of collaboration, providing honest and timely direction, follow-up, and feedback
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow-up and accountability
Teach, coach, and lead through the club-level training process
Drive a culture of development, strategic thinking, ethical decision-making, and engagement
Embrace inclusion and diversity, work collaboratively with respect, acknowledge team member success, identify and retain top talent
Guarantee service excellence through all points of contact and set service standard expectations
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)

Oversee the frontline in the absence of the Front End Manager
Coach, teach, and develop all frontline team members to ensure excellent member service
Teach, develop, and motivate team members for successful execution of membership programs, initiatives, and frontline operations
Monitor, drive, and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently
Delegate work, monitor staffing, and ensure compliance with operational standards
Provide excellent customer service to members
Support team member engagement, application of policies, procedures, and compliance
Lead with team member and member in mind, address concerns, and escalate as appropriate
Ensure a safe and positive environment for team members and members
Provide team support and empowerment to resolve member concerns