Front End Lead Full Time at BJ's Wholesale Club

Northborough, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide the information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow up and accountability

Responsibilities

Oversee the frontline in the absence of the Front End Manager
Coach, teach and develop all frontline team members to ensure excellent member service
Teach, develop and motivate all team members for the successful execution of membership programs and initiatives as well as front line operations
Monitor, drive and coach for desired membership/member experience goals and results
Ensure that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
Delegate work, monitor staffing and compliance with operational standards
Provide excellent customer service to Members
Teach, coach and lead team members through the club level training process and support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address and escalate concerns as appropriate
Ensure a safe and positive environment and experience for team members
Embrace inclusion and diversity, work together with collaboration and respect, acknowledge team member success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for all team members and provide team support and empowerment to resolve every member concern
Ensure a safe and positive environment and experience for members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate