Front End Lead Full Time

About BJ's Wholesale Club

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

The Benefits of Working at BJ's

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)*
• Generous time off programs to support busy lifestyles*
  • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
  • Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)

*Eligibility requirements vary by position **Medical plans vary by location

Job Summary

Oversees the frontline in the absence of the Front End Manager. Coaches, teaches and develops all frontline team members to ensure excellent member service. The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations. The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results. Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner. The FEL delegates work, monitors staffing and compliance with operational standards. Provides excellent customer service to our Members.

Leadership

• Business Acumen: Know their business. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
• Lead Through Change: Model leadership competencies, build credibility and act as a champion for business growth.
• Effective Communication: Provide the information teams require to be successful.
• Build High Performing Teams: Create a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.
• Deliver Results: Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.

Team Members

• Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision making and engagement.
• Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily Commitment to GOLD Member Standards:
  • Greet, Anticipate, Appreciate (GAA)
  • Fast, Friendly
  • Full, Fresh, Clean

Club Standards

• Lead teams to deliver GOLD club standards daily.
• Define and model GOLD - Grand opening look daily
• All items stocked and promotional plans executed
• Maintain visible accurate signage
• Clean and organized, inside and out

Primary Tasks, Responsibilities, and Key Accountabilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.