Front Door Greeter Full Time at BJ's Wholesale Club

Sevierville, Tennessee, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Maintain a friendly and positive attitude
Act with honesty and integrity
Embrace inclusion and diversity, working with collaboration and respect
Clear understanding of merchandise protection procedures and shrink alert protocols
Ability to deliver superior customer service, greet, assist, and thank members promptly, friendly, and professionally
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)
Ability to resolve and deescalate member concerns courteously and timely, escalating to management when necessary
Ensure a safe and positive environment for members and team
Work as a team to achieve goals and deliver GOLD club standards daily

Perform merchandise protection procedures, monitor entrance and exit activity
Greet, assist, and thank all members in a prompt, friendly, and professional manner
Resolve member concerns courteously and timely, escalate issues to management when necessary
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to rectify immediately
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensure execution of club policies, procedures, and compliance
Support flawless execution, hold accountable, and lead with the member in mind
Maintain clean and organized grand opening look daily, inside and out
Understand and access production and/or financial performance reporting for the department