Customer Service Representative
Beyond FinanceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Maintain a friendly and positive attitude
- Act with honesty and integrity
- Embrace inclusion and diversity, working with collaboration and respect
- Move with speed and agility
- Understand how to access and read production and/or financial performance reporting for the department
- Clear understanding of merchandise protection procedures and shrink alert protocols
Responsibilities
- Perform merchandise protection procedures and monitor entrance and exit activity
- Provide superior customer service, including greeting, assisting, and thanking members in a prompt, friendly, and professional manner
- Resolve member concerns courteously and timely, escalating to management when necessary
- Review and maintain the AP Alert Binder according to AP standards
- Follow BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
- Record register receipt discrepancies and notify frontline to rectify immediately
- Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
- Ensure execution of club policies, procedures, and compliance
- Support a safe and positive environment for members and team members
- Deliver GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
- Maintain GOLD club standards daily, including grand opening look, clean and organized inside and out
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this Front Door Greeter position?
Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off for vacation, personal, sick days, holidays, bereavement, and jury duty, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.
Is this Front Door Greeter role remote or on-site?
This information is not specified in the job description.
What skills are needed for the Front Door Greeter position?
Key skills include providing superior customer service, monitoring entrance and exit activity, acting with honesty and integrity, maintaining a friendly and positive attitude, embracing inclusion and diversity, and working collaboratively as a team.
What is the company culture like at BJ’s Wholesale Club?
The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD Member Standards through Greet, Anticipate, Appreciate.
What makes a strong candidate for this Front Door Greeter role?
Strong candidates demonstrate a commitment to customer service excellence, team collaboration, maintaining a positive attitude, ensuring safety, and upholding club policies and GOLD standards.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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