Front Desk Manager on Duty, Chestnut Hill at Equinix

Newton, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fitness, Hospitality, LifestyleIndustries

Requirements

Previous experience in customer service
Prior supervisory or keyholder experience in retail, hospitality, or fitness preferred
Reliable, professional, computer literate, energetic, and friendly
Strong leadership and coaching abilities
Excellent communication and problem-solving skills
Ability to multitask and remain calm under pressure
Passion for health, fitness, and/or sports
Must be available for opening and/or closing shifts and flexible scheduling, including weekends and holidays
Basic computer proficiency for account management and reporting

Responsibilities

Act as the Manager on Duty (MOD): Serve as the primary point of contact for all front desk operations during assigned shifts
Keyholder Duties: Open and/or close the club in accordance with company standards and security protocols
Leadership & Team Support: Coach, motivate, and lead front desk associates to deliver exceptional service
Assist the Assistant General Manager (AGM) with onboarding and training staff
Member Experience: Provide the highest level of customer service to members, prospective members, and guests
Professionally greet members and guests, scan membership IDs, and manage account updates
Operational Excellence: Answer phones promptly and courteously
Maintain an organized and welcoming lobby environment
Respond to member inquiries and resolve issues efficiently
Safety & Compliance: Ensure adherence to all club policies, health and safety standards, and emergency procedures

Skills

Key technologies and capabilities for this role

Customer ServiceFront Desk OperationsTeam ManagementOperational OversightFast-Paced Environment

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What is the salary for the Front Desk Manager on Duty role?

This information is not specified in the job description.

What skills or experience are required for this role?

The role requires the ability to thrive in a fast-paced, customer-focused environment, leadership skills to coach and motivate front desk associates, and experience providing exceptional customer service including greeting members, managing accounts, and resolving inquiries.

What is the company culture like at Equinox?

Equinox emphasizes high performance living, a team approach with humility, passion for winning and inspiring others, and a disruptive approach to unleashing potential, fostering a community vested in each other's success.

What makes a strong candidate for this Front Desk Manager on Duty position?

A strong candidate thrives in fast-paced, customer-focused environments, has leadership skills to coach and motivate teams, and is passionate about high performance and delivering exceptional member service.

Equinix

Digital infrastructure company

About Equinix

Equinix's mission is to provide a vendor-neutral multitenant data center where competing networks can securely connect and share data traffic. They interconnect industry-leading organizations such as finance, manufacturing, retail, transportation, government, healthcare and education across a digital-first world.

N/AHeadquarters

1998Year Founded

N/ACompany Stage

10,001+Employees