Front Desk Associate, Singapore at WeWork

Singapore

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Hospitality, CoworkingIndustries

Requirements

Ability to greet members and guests warmly and welcomingly
Capacity to learn names of members and guests and build relationships
Knowledge of WeWork products, services, policies, and procedures
Ability to answer questions knowledgeably and promote WeWork offerings
Familiarity with local amenities (restaurants, delivery services, etc.)
Capability to monitor and adjust building operations (e.g., cleanliness, sound)
Proficiency in handling mail/packages (receiving, processing, sorting)
Ability to use WeWork systems for tracking member notes
Availability to work weekdays during building business hours
Alignment with WeWork’s core values

Responsibilities

Greet all members and guests with a warm demeanor
Cover the front desk during business hours as the on-site point of contact
Register and check in visiting guests per WeWork policies
Provide orientation and relevant information to first-time visitors
Issue and collect keys from members and guests as needed
Keep the front desk clean, organized, and clutter-free
Notify members of food deliveries and packages
Learn members' names, businesses, and track notes in WeWork systems
Answer questions and offer appropriate WeWork products/solutions
Identify and celebrate members’ successes and milestones
Explain WeWork policies/procedures to members and guests
Recommend local restaurants, delivery, catering, venues, etc
Handle mail and packages (receiving, processing, sorting, organizing)
Monitor spaces (feel, look, smell, sound) and make adjustments (e.g., pick up rubbish, reset areas)
Support the Community Management team with front desk operations
Take direction from Community Associate, Lead, and Manager
Ensure building is fully operational

Skills

Customer Service

Guest Relations

Front Desk Operations

Mail Handling

Package Management

Community Management

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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