Front Desk Associate, Long Beach (The Hubb) at WeWork

Long Beach, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Hospitality, CoworkingIndustries

Requirements

Ability to greet members and guests warmly and welcomingly
Availability to work weekdays during building business hours at a WeWork location in Long Beach (The Hubb)
Knowledge of WeWork products, services, policies, and procedures
Ability to learn members' and guests' names and businesses to build relationships
Proficiency in using WeWork systems for tracking member notes and information
Capability to provide orientations, answer questions, and recommend local services knowledgeably

Responsibilities

Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during business hours as the on-site point of contact at the Community Bar
Register and check in visiting guests according to WeWork’s guest policies
Provide orientation and relevant information to first-time visitors and guests
Issue and collect keys from members and guests as needed
Keep the front desk clean, organized, and free of clutter
Notify members of food deliveries and packages
Learn names of members and guests and track relevant notes in WeWork systems
Answer questions from members and guests and promote appropriate WeWork products and solutions
Identify opportunities to celebrate members’ successes and milestones
Explain WeWork policies and procedures to members and guests
Recommend local restaurants, food delivery services, catering options, and team outing venues
Support Community Management team with front desk operations, including mail and package handling
Ensure the building is fully operational and make adjustments as needed
Take direction from Community Associate, Community Lead, and Community Manager to support the team

Skills

Key technologies and capabilities for this role

Customer ServiceHospitalityCommunity ManagementGuest RelationsFront Desk Operations

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position requiring you to report to one of WeWork’s beautiful locations on weekdays only.

What is the salary or compensation for the Front Desk Associate role?

This information is not specified in the job description.

What skills or qualities are needed for the Front Desk Associate position?

Key skills include greeting members and guests warmly, proactively learning names and addressing needs, handling mail and packages, and being knowledgeable about WeWork products and services.

What is the company culture like at WeWork?

WeWork emphasizes building a global community, creating a welcoming environment for members and guests, and empowering people to do their best work while illustrating core values.

What makes a strong candidate for this Front Desk Associate role?

Strong candidates demonstrate a warm and welcoming demeanor, proactive customer service, ability to handle front desk operations, and enthusiasm for WeWork's community-focused mission.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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