Front Desk Associate, Kuala Lumpur at WeWork

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Ability to greet members and guests warmly and welcomingly
Proactive in learning names, answering questions, and addressing needs of members and guests
Knowledgeable about WeWork products, services, policies, and procedures
Ability to promote WeWork service offerings
Familiarity with local amenities (restaurants, delivery services, post office, etc.)
Available to work weekdays during building business hours
Illustrate WeWork’s core values

Responsibilities

Greet all members and guests with a warm demeanor
Cover the front desk during business hours as the on-site point of contact at the Community Bar
Register and check in visiting guests per WeWork policies
Provide orientation and relevant information to first-time visitors and guests
Issue and collect keys from members and guests as needed
Keep the front desk clean, organized, and free of clutter
Notify members of food deliveries and packages
Learn names of members and guests, track relevant notes in WeWork systems, and build relationships
Answer questions knowledgeably and offer appropriate WeWork products/solutions
Identify and celebrate members’ successes and milestones
Assist with mail and package handling (receiving, processing, sorting, organizing)
Monitor and maintain building spaces (appearance, cleanliness, sound, etc.) and make adjustments (e.g., picking up rubbish, resetting chairs)
Support the Community Management team with front desk operations and as directed by Community Associate, Lead, or Manager
Ensure the building is fully operational

Skills

Key technologies and capabilities for this role

Customer ServiceHospitalityFront Desk OperationsMail HandlingCommunity Management

Questions & Answers

Common questions about this position

What is the work location and schedule for this Front Desk Associate role?

The role is based at one of WeWork’s beautiful locations in Kuala Lumpur and requires reporting on weekdays only during the building’s set business hours.

What are the main responsibilities of the Front Desk Associate?

Responsibilities include greeting members and guests warmly, managing front desk operations like mail and package handling, ensuring the building is operational, and supporting the Community Management team.

What is the company culture like at WeWork?

WeWork emphasizes building a global community, creating a welcoming environment for members and guests, and empowering people to do their best work while illustrating core values.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What makes a strong candidate for the Front Desk Associate role?

Strong candidates are warm, welcoming, proactive in engaging with members by learning names and addressing needs, organized in maintaining front desk operations, and able to promote WeWork products while embodying core values.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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