Front Desk Associate, 33 Arch St at WeWork

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Coworking, Real EstateIndustries

Requirements

Full-time availability on weekdays
Ability to report to WeWork location at 33 Arch St
Capability to work in either Classic or Enterprise locations, adapting to different holidays, technical systems, operational requirements, relationship needs, and property management responsibilities
Knowledge of WeWork products, services, policies, and procedures
Ability to learn and use WeWork systems for tracking member notes and information
Expertise in recommending local restaurants, food delivery services, catering options, team outing venues, and points of interest

Responsibilities

Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during the building’s set business hours and serve as the on-site point of contact at the Community Bar
Register and check in visiting guests in accordance with WeWork’s guest policies
Provide orientation of spaces and relevant information to first-time visitors and guests
Issue and collect keys from members and guests as needed
Keep the front desk clean, organized, and free of clutter at all times
Notify members of food deliveries and packages; handle mail and package operations
Learn names of members and guests, understand their businesses, and build relationships to foster community
Track relevant member notes and information in WeWork systems
Answer questions from members and guests knowledgeably and promote appropriate WeWork products and solutions
Identify opportunities to celebrate members’ successes and milestones
Explain WeWork policies and procedures to members and guests
Recommend local restaurants, food delivery services, catering options, team outing venues, and points of interest
Ensure the building is fully operational and make adjustments as needed
Take direction from Community Associate, Community Lead, and Community Manager to support the Community Team
Illustrate WeWork’s core values in all interactions

Skills

Key technologies and capabilities for this role

Customer ServiceHospitalityFront DeskGuest RelationsCommunicationCommunity Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position requiring you to report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team.

What is the salary or compensation for the Front Desk Associate role?

This information is not specified in the job description.

What skills or qualities are needed for the Front Desk Associate position?

Key skills include greeting members and guests warmly, proactively learning names and addressing needs, handling mail and packages, ensuring building operations, and being an expert in WeWork products while illustrating core values.

What is the company culture like at WeWork?

WeWork focuses on building a global community, creating a welcoming environment for members and guests (including pets), and empowering people to do their best work while illustrating core values.

What makes a strong candidate for this Front Desk Associate role?

Strong candidates excel at creating welcoming interactions, proactively supporting members' needs, managing front desk operations like guest check-ins and mail handling, and demonstrating WeWork’s core values in a community-focused environment.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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