Senior Fraud Risk Manager
Earnest$180,000 - $217,000/year
- Full Time
- Senior (5 to 8 years), Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service, Financial Services, SecurityIndustries
Requirements
Candidates should have 3+ years of experience in Fraud Prevention Operations (also known as Risk Management or Trust & Safety) for a technology company, preferably within the TelCo sector. Demonstrated experience with fraud detection tools, industry best practices and case management platforms like Zendesk. Strong analytical and problem-solving skills with the ability to interpret complex data and identify patterns, using data analysis tools such as Looker or Datadog (or similar). Comfort with ambiguity and obscurity, a keen eye for detail, and a commitment to accuracy. Exceptional written and oral communication skills, and a customer-first mindset with the ability to provide exceptional internal and external customer care.
Responsibilities
The Fraud Operations Specialist will diligently investigate and solve fraud-related inquiries originating various internal teams (Engineering, Sales, Success, Billing Support, Number Operations) as well as carrier partners. They will partner with customer account owners to ensure seamless communication and resolution of fraud-related issues, monitor global activity using tools such as Looker, Datadog, and internal systems to flag potential fraud patterns and suspicious activities, investigate and analyze flagged anomalies to determine the validity and impact of potential fraud incidents, and accurately document fraud attempts, trends and loss events. The Specialist will also contribute to the continuous development and refinement of fraud detection and prevention processes.
Skills
Fraud Investigation
Customer Account Management
Communication
Process Definition
Collaboration
Problem-Solving
Aircall
Cloud-based phone system for businesses
About Aircall
Aircall provides a cloud-based phone system that helps businesses manage their voice communications effectively. The platform includes features such as call monitoring, call routing, and the ability to sync data with other business tools like Customer Relationship Management (CRM) systems and helpdesks. It is designed for small to medium-sized businesses (SMBs) and enterprises that need a scalable solution for handling a high volume of calls. Aircall operates on a subscription-based model, where clients pay a recurring fee based on the number of users and features they need. This model allows for continuous updates and support. Additionally, Aircall has an app marketplace where third-party developers can create integrations, enhancing the platform's functionality and providing extra revenue opportunities. The goal of Aircall is to streamline communication for businesses and improve their operational efficiency.
New York City, New YorkHeadquarters
2014Year Founded
$219.4MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees