Founding Customer Success at Pear VC

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, AI, TechnologyIndustries

Requirements

Technically fluent with 2-5 years in customer success or account management
HubSpot/Salesforce power user who builds Zapier automations and troubleshoots API integrations without engineering support
Revenue-driven with a track record of hitting expansion quotas and identifying upsell opportunities
Player-coach who can lead without formal authority while maintaining excellence across your own book of business
Proactive problem-solver who catches issues early, documents clearly, and knows when to escalate vs. fix independently
Process builder excited to create scalable systems and train teams, not just manage accounts
Nice to Have
Data analysis chops (Excel/Sheets wizardry) for usage pattern analysis and health scoring
Conversion rate optimization to guide customers on how our tool can get them more customers
Light scripting ability (JavaScript, Python, SQL) for custom automation
High-growth B2B SaaS experience (bonus points for Zapier, DoorDash, or similar)

Responsibilities

Retain & expand for 100+ mid-market/strategic accounts ($15K-$25K+ ACV), driving 95%+ retention and identifying expansion opportunities across voice, chat, and lead capture products
Configure complex, no-code technical setups including Zapier automations, CRM integrations (HubSpot, Salesforce), and multi-channel AI environments—reducing time-to-value from weeks to days
Monitor and optimize call logs, chat transcripts, and usage metrics daily to catch issues before customers notice and uncover expansion plays
Lead global team performance through weekly coaching sessions with Philippines CSMs, building scalable playbooks and driving toward 2x conversion rates and 95%+ CRM accuracy
Shape product direction by synthesizing customer insights and reporting directly to leadership on strategic opportunities
Build the CS playbook from the ground up—document processes, establish KPIs, and create the foundation for scaling to a team of US CSMs

Skills

Zapier

HubSpot

Salesforce

CRM

No-code

Customer Success

Account Management

Retention

Expansion

Analytics

AI Integrations

Usage Metrics

Team Leadership

Pear VC

Venture capital firm for early-stage startups

About Pear VC

Pear VC specializes in providing venture capital for pre-seed and seed stage investments. The firm collaborates with founders to transform innovative ideas into successful companies across various sectors, including AI, healthcare, fintech, and more. Their investment strategy focuses on early-stage startups, offering not just financial support but also expertise and a strong network to help these businesses grow. Pear VC distinguishes itself from competitors through its hands-on approach, providing strategic advice and operational assistance to ensure startups remain agile and focused on their customers. The goal of Pear VC is to guide startups through their early development phases, helping them achieve significant growth and success.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$2,738.4MTotal Funding

UNKNOWNCompany Stage

Venture Capital, Fintech, AI & Machine LearningIndustries

51-200Employees