Forward Deployed Solutions Engineer – Applied AI FDE

Company Description

ServiceNow was founded in San Diego, California, in 2004 by Fred Luddy. Today, it is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We are committed to making the world work better for everyone.

Location Type: Remote Employment Type: Full-time

Job Description

Team Bio

ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team partners with strategic customers to shape the future of enterprise AI. We identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform.

Mission

Our mission is to partner deeply with customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise.

Why This Role Matters

Enterprises require AI initiatives to deliver tangible business value. This role involves taking cutting-edge LLM capabilities and transforming them into resilient, secure, and scalable software.

As a Senior Forward Deployed Software Engineer (FDSE), you will act as the CTO of the build, owning everything from backend services to LLM pipelines and front-end integrations. You will partner with customers to design, implement, and deliver solution-ready builds in agile sprints. Your software will serve as the reference implementation for scalable GenAI in the enterprise. You will codify patterns, shape internal tooling, and accelerate innovation, delivering battle-tested and scalable systems.

Who You Are

You are a systems-minded, AI-native engineer who ships real software. You own the full stack and are motivated by elegant APIs, intuitive UIs, and scalable orchestration pipelines. You think like a product-minded CTO, balancing creativity with pragmatism to deliver impact.

You will embed deeply with customer teams, diagnose root problems, and architect AI-powered workflows that run at scale. You will debug systems, context, and customer pain points.

What You Will Do

• Build solution-ready LLM-enabled applications spanning backend logic, data orchestration, and front-end UI.
• Operate in the field, working side-by-side with customers to adapt, deploy, and iterate in live environments.
• Codify reusable assets such as libraries, prompts, and scaffolds to accelerate future engagements.
• Shape developer experience by sharing feedback with platform and product teams.

What You’ll Do

• Deliver Production-ready solutions in agile, end-to-end sprints.
• Engineer with versatility: Work with APIs, orchestration pipelines, vector databases, LLM frameworks, and UI components.
• Operate with agility: Integrate with legacy systems, navigate ambiguity, and ship safely at speed.
• Codify patterns: Build scaffolds, SDKs, and documentation to scale success across customers.
• Influence platform: Inform product strategy through field-tested insights and extensible code.

What Success Looks Like

• Production-grade delivery: Your solution builds consistently convert to scaled deployments in production environments.
• Reusable impact: You author libraries, prompts, and scaffolds that power multiple deployments and projects.
• Platform influence: Your work shapes internal tooling and is integrated into the platform roadmap and primitives.
• Velocity and impact: You demonstrate rapid iteration and deliver significant value to customers.