Forward Deployed Software Engineer at Promise

Oakland, California, United States

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$165,000 – $215,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, FinTech, Public SectorIndustries

Requirements

4+ years of experience building and deploying production software
Fluency in environments that require adaptability and fast learning
Experience in a customer-facing technical role balancing empathy with technical rigor
Willingness to learn JavaScript / TypeScript, ETL tools, SQL, and React
Curiosity and grit to explore, experiment, and document
Ability to collaborate across cross-functional teams (engineering, design, product, delivery, and sales)

Responsibilities

Work directly with utilities and government agencies to integrate Promise’s payment and relief products into their existing systems
Dive into customer environments, untangling complexity and crafting creative technical solutions
Improve Promise’s products based on firsthand customer context
Travel occasionally to customer sites to ensure smooth operations and strengthen relationships

Skills

Key technologies and capabilities for this role

Software EngineeringIntegrationCustomer-Facing EngineeringDeploymentTechnical Fundamentals

Questions & Answers

Common questions about this position

What is the salary range for the Forward Deployed Software Engineer position?

The salary range is $165K - $215K.

Is this a remote position or does it require travel?

The role requires occasional travel to join customers on-site to ensure smooth operations and strengthen relationships.

What experience is required for this role?

Candidates need 4+ years of engineering experience, strong technical fundamentals, problem-solving skills for complex integrations, and customer-facing abilities like empathy and patience.

What is the company culture like at Promise?

The team includes experts from Palantir, Google, Stripe, and government leaders; they work hard, believe deeply in their mission, and seek excellent people to build innovative technology.

What makes a strong candidate for this Forward Deployed Software Engineer role?

A strong candidate is driven by impact, excited by challenges, motivated by the mission to help low-income families, and combines strong technical skills with empathy, patience, and customer savvy.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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