Forward Deployed Software Engineer at Promise

San Francisco, California, United States

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$165,000 – $215,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, FinTech, Public SectorIndustries

Requirements

4+ years of experience building and deploying production software
Fluency in environments that require adaptability and fast learning
Experience in a customer-facing technical role where you balanced empathy with technical rigor
Willingness to learn JavaScript / TypeScript, ETL tools, SQL, and React
Curiosity and grit to explore, experiment, and document
Ability to collaborate across cross-functional teams (engineering, design, product, delivery, and sales)

Responsibilities

Work directly with utilities and government agencies to integrate Promise’s payment and relief products into their existing systems
Dive into customer environments, untangling complexity and crafting creative technical solutions
Improve Promise’s products based on firsthand customer context
Travel occasionally to customer sites to ensure things run smoothly and strengthen relationships

Skills

Key technologies and capabilities for this role

Software EngineeringIntegrationCustomer-FacingDeploymentTechnical FundamentalsGovTech

Questions & Answers

Common questions about this position

What is the salary range for the Forward Deployed Software Engineer position?

The salary range is $165K - $215K.

Is this role remote or hybrid, and what are the location requirements?

The position is hybrid.

What skills are required for this Forward Deployed Software Engineer role?

Strong engineering chops and technical fundamentals are required, along with the ability to solve complex integration challenges, work directly with customers, and demonstrate empathy and customer savvy.

What is the company culture like at Promise?

The team includes experts from Palantir, Google, Stripe, and government leaders; they work hard, believe deeply in their mission, and seek excellent people to build innovative technology.

What makes a strong candidate for this Forward Deployed Software Engineer role?

Candidates driven by impact, excited by challenges, motivated by Promise’s mission, with strong technical skills combined with empathy, patience, and customer savvy, will succeed.

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees

Risks

Competition from fintech companies could erode Promise's market share.

Changes in government policies may impact demand for Promise's services.

Economic downturns could reduce funding for programs Promise supports.

Differentiation

Promise partners with utilities and government agencies for flexible payment options.

The company uses advanced technology for quick and reliable income verification services.

Promise's solutions are SOC 1, SOC 2, and PCI-DSS compliant, ensuring high security.

Upsides

Increased adoption of digital payment solutions boosts demand for PromisePay.

AI-driven outreach methods enhance customer engagement in the public sector.

Focus on data privacy aligns with Promise's security compliance, increasing client trust.

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