Forward Deployed Engineer

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: $142.5K - $231K

Orb is revolutionizing billing infrastructure for the modern era of AI and software, enabling businesses to align monetization with product usage through flexible pricing models. Our developer-first, data-driven approach automates billing and simplifies pricing strategy adaptation. Orb provides seamless revenue workflows for developers, product managers, finance teams, and customer-facing teams, ensuring transparency and ease of use. Leading companies like Vercel, Pinecone, and Replit trust Orb for their critical revenue initiatives.

Backed by $44.1 million in funding from prominent investors, Orb fosters a hybrid, in-office culture in downtown San Francisco, requiring 3 days per week at HQ. The team values collaboration, focus, and kindness, united by a commitment to solving high-impact customer problems.

This role is ideal for an engineer passionate about building product and engaging directly with customers. You will alternate between shipping production-ready features and partnering with customers to ensure their successful integration and adoption of Orb.

Responsibilities

• Serve as a technical advisor during customer onboarding, guiding implementation and unblocking complex workflows.
• Build custom integrations or tooling to facilitate customer success, with the potential to generalize these into core product features.
• Collaborate closely with customers to understand their workflows, identify recurring needs, and contribute insights to shape the product roadmap.
• Contribute across the technology stack to deliver high-quality product features and enhance internal tooling.
• Partner cross-functionally with Engineering, Product, Design, Sales, and Customer Success to ensure a cohesive end-to-end customer experience.
• Improve the efficiency of customer-facing teams by automating manual tasks and developing new tooling.

Requirements

• 4+ years of experience as a software engineer, preferably in a fast-paced or startup environment.
• Enthusiasm for combining engineering with hands-on customer interaction, similar to a forward-deployed engineer or solutions architect role.
• Ability to tackle complex technical problems and translate ambiguous needs into functional solutions.
• Strong written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences.
• Empathetic and user-focused approach, committed to building intuitive products that solve real problems.
• Versatility across the tech stack and a willingness to learn new technologies and domains.
• Motivated by impact and eager to see your work directly contribute to customer success.

Orb's Tech Stack

Orb values engineers' ability to learn any stack, so prior experience with these specific tools is not required. We encourage applications from all qualified candidates.

• Frontend: Typescript + React + Tailwind CSS
• Backend: Python
• Datastores: PostgreSQL + Apache Druid + Clickhouse
• Streaming Platforms: Kafka + Spark Streaming
• Cloud Platform: AWS

Company Culture & Location

Orb promotes a hybrid, in-office culture with a requirement of 3 days per week at our headquarters in downtown San Francisco. This setup is designed to foster in-person collaboration.