Formateur(trice) en Expérience Client at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail Technology, E-commerce, SaaSIndustries

Requirements

1 to 3 years of experience in creating and delivering hybrid learning solutions for internal groups
Proven ability to design structured lesson plans, activities, assessments, and tests
Knowledge and practical experience with a Learning Management System (LMS)
Strong instructional design skills, including hands-on experience with digital creation tools (Articulate 360 used)
Demonstrated ability to use various technologies and media to create engaging learning resources for diverse audiences
High degree of autonomy and ability to advance projects with limited supervision
Excellent collaboration and teamwork skills for cross-departmental and cross-timezone projects
Excellent oral and written communication skills in English (required as the working language)

Responsibilities

Design and deliver a wide range of learning programs, including in-person, virtual, and e-learning formats
Use digital tools to create flexible, innovative, and high-impact learning solutions
Collaborate with Retail Customer management teams to proactively identify essential skills and knowledge gaps
Apply proven instructional design theories and adult learning principles to maximize employee development and training effectiveness
Provide one-on-one professional development training
Contribute directly to the execution of the organization's training strategy
Promote a culture of continuous learning within the company

Skills

instructional design

adult learning principles

e-learning development

virtual training

in-person training

digital learning tools

professional development coaching

needs analysis

hybrid learning solutions

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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