Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Consumer GoodsIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
- Strong communication and collaboration skills with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Proficiency in introducing and leading company change efforts, providing clear expectations, guidance, and communicating business objectives
- Expertise in modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
- Experience managing customer service initiatives (e.g., store of the community, community outreach), resolving customer issues, and implementing action plans for improvements
- Financial acumen, including reviewing P&L statements, budgeting, forecasting, controlling expenses, monitoring merchandise presentation, inventory flow, and mitigating shrink
- Supervisory skills for hiring, training, mentoring, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to recruit and develop qualified associates to meet staffing needs and company growth
- Skills in coordinating job-related activities, building stakeholder relationships, setting goals, measuring progress, and promoting continuous learning
- Knowledge of company policies, procedures, ethics, integrity standards, and support for Open Door Policy
- Commitment to Walmart values: Respect the Individual (building high-performing teams, embracing differences, fostering belonging, collaborating, attracting/retaining talent) and Act with Integrity (promoting ethics/compliance, accountability, regenerative goals)
Responsibilities
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating on operations/initiatives, leading change, and setting expectations
- Model exceptional customer service, manage/support initiatives, resolve customer issues, develop action plans, and provide process improvement leadership
- Drive financial performance and sales by reviewing P&L, managing budgeting/forecasting/expenses, ensuring merchandise presentation/inventory/operations, and implementing shrink mitigation plans
- Provide supervision/development for hourly associates: hire, train, mentor, assign duties, set expectations, recognize, promote belonging, and recruit to meet staffing needs
- Coordinate/oversight job activities: maintain stakeholder relationships, support plans/initiatives, set/communicate goals, build accountability, measure progress, address improvements, and promote adaptability/learning
- Ensure compliance with company policies/procedures, support mission/values/ethics via action plans, Open Door Policy, and guidance on business processes
- Build high-performing teams, embrace differences, create belonging culture, empower/develop talent, and recognize contributions
- Work collaboratively, build trusting relationships, communicate positively to motivate/influence
- Maintain/promote integrity, ethics, compliance; model Walmart values; hold accountable; support regenerative goals (belonging, waste elimination, local giving)
Skills
Team Leadership
Associate Training
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Store Operations
Change Management
Performance Coaching
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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