FNOL Cabin Agent Bilingual at AIG

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bilingual proficiency in English and Spanish
Ability to work full-time Monday to Saturday from 10:00 to 18:00 hrs
Knowledge of AIG products, care processes, and main systems
Compliance with local regulations and AIG guidelines

Responsibilities

Answer inbound calls in English (38% of calls) for customers needing assistance due to accidents or services, providing immediate and quality attention
Register new claims in systems for car accidents, road assistance, etc. (25%)
Perform status validation and policy collection via the MEXIPASS Web Site (25%)
Track crane suppliers, road assistance, and adjusters (10%)
Answer calls in Spanish from the emergency line when no English calls are pending (30%)
Support customer service by providing information for claim follow-up (10%)
Collect detailed information for car accidents, personal accidents, commercial lines, and assistances to meet insured needs and avoid economic or reputational impact

Skills

Bilingual English Spanish

Customer Service

Inbound Calls

FNOL

Contact Center

Insurance Claims

Emergency Assistance

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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