FNOL Cabin Agent Bilingual at AIG

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bilingual proficiency in English and Spanish
Ability to work full-time Monday to Saturday from 10:00 to 18:00 hrs
Knowledge of AIG products, care processes, and main systems
Compliance with local regulations and AIG guidelines

Responsibilities

Answer inbound calls in English (38% of calls) for customers needing assistance due to accidents or services, providing immediate and quality attention
Register new claims in systems for car accidents, road assistance, etc. (25%)
Perform status validation and policy collection via the MEXIPASS Web Site (25%)
Track crane suppliers, road assistance, and adjusters (10%)
Answer calls in Spanish from the emergency line when no English calls are pending (30%)
Support customer service by providing information for claim follow-up (10%)
Collect detailed information for car accidents, personal accidents, commercial lines, and assistances to meet insured needs and avoid economic or reputational impact

Skills

Key technologies and capabilities for this role

Bilingual English SpanishCustomer ServiceInbound CallsFNOLContact CenterInsurance ClaimsEmergency Assistance

Questions & Answers

Common questions about this position

What is the salary for the FNOL Cabin Agent Bilingual position?

This information is not specified in the job description.

Is this a remote position or does it require working at an office?

This information is not specified in the job description.

What skills are required for the FNOL Cabin Agent Bilingual role?

The role requires bilingual proficiency in English to handle inbound calls, ability to register new claims in systems for car accidents and road assistance, and skills in status validation and policy collection via the MEXIPASS website.

What is the team structure for this position?

This position is part of a team made up of 4 agents who attend to a 24-hour service window from Monday to Sunday, with this role handling 38% of English calls from Monday to Saturday 10:00 to 18:00 hrs.

What makes a strong candidate for this FNOL Cabin Agent role?

Strong candidates should have bilingual English skills, experience providing immediate attention in emergencies like vehicle or home accidents, and the ability to deliver excellent customer service in a 24/7 contact center environment.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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