Floor Manager (Coach) - Nike Maasmechelen at Nike

Maasmechelen, Flanders, Belgium

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, SportswearIndustries

Requirements

Advanced customer service skills with demonstrated ability in leading a shop floor (or department) team in creating a unique customer experience
Ability to coach and develop a strong team
Effective communicator, brand ambassador, and innovative leader
Demonstrated ability to apply product sales techniques
Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs

Responsibilities

Deliver exceptional consumer service and ensure a premium brand experience for consumers
Coordinate, coach, and motivate employees in your department while maintaining an excellent work atmosphere
Support the management of daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns
Identify and solve problems in partnership with store leadership and act as a brand ambassador for NIKE’s initiatives
Ensure the store complies with all NIKE standards and guidelines
Lead a team to deliver efficient receiving of product, inventory accuracy, and visual presentation standards (COMMERCIAL)
Ensure smooth processes for all inventories to keep the sales floor full, presentable, and meeting brand standards (COMMERCIAL)
Work alongside department leads for product receiving and visual presentation, overseeing the overall product journey in store (COMMERCIAL)
Be responsible for monthly initiative launches (COMMERCIAL)
Use reporting tools to make the best commercial decisions (COMMERCIAL)
Achieve accurate inventory to fulfill digital orders (COMMERCIAL)
Ensure the team is equipped to deliver the highest quality athlete experience (ATHLETE EXPERIENCE)
Lead team engagement on NIKE Community Ambassador activities (ATHLETE EXPERIENCE)
Partner with senior store leadership to oversee hiring processes, including onboarding (ATHLETE EXPERIENCE)
Be responsible for store scheduling (ATHLETE EXPERIENCE)
Work collaboratively with store team to implement and maintain a positive NIKE culture (ATHLETE EXPERIENCE)
Lead by example in delivering sales floor service and bringing the consumer journey to life (CONSUMER EXPERIENCE)
Ensure the team is equipped with brand knowledge on all aspects of consumer service, including digital service enablers (CONSUMER EXPERIENCE)
Complete specific training and share completion with athlete services (CONSUMER EXPERIENCE)
Use data and analytics to provide insights and partner with senior store leadership for continuous improvement (CONSUMER EXPERIENCE)

Skills

Key technologies and capabilities for this role

Visual MerchandisingInventory ManagementProduct ReceivingTeam LeadershipSales Floor ManagementDigital ServicesPromotional CampaignsHiringOnboardingStore SchedulingReporting ToolsConsumer Service

Questions & Answers

Common questions about this position

What compensation and benefits does this role offer?

The position offers one of the best compensation and benefits packages in the industry, opportunity for quarterly performance-based bonus, generous online and in-store employee discounts, and a brand-new NIKE outfit.

Is this a remote position or does it require on-site work?

This is an on-site position at Nike Maasmechelen, requiring presence on the sales floor to manage teams, deliver service, and maintain store standards.

What skills and qualifications are required for the Floor Manager role?

Required skills include advanced customer service skills with demonstrated ability in leading a shop floor team, and the ability to coach and develop a strong team.

What is the company culture like at Nike Maasmechelen?

The culture emphasizes a supportive team that values Diversity, Equity & Inclusion, maintaining an excellent work atmosphere, and implementing a positive NIKE culture collaboratively.

What makes a strong candidate for this Floor Manager position?

Strong candidates have advanced customer service skills, proven experience leading shop floor teams to create unique customer experiences, and the ability to coach and develop teams effectively.

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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