Floor Manager (Coach) - Leeds at Nike

Leeds, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Apparel, SportswearIndustries

Requirements

Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
Ability to coach and develop a strong team
Effective communicator, brand ambassador, and innovative leader
Demonstrated ability to apply product sales techniques
Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs

Responsibilities

Deliver exceptional consumer service and ensure a premium brand experience
Coordinate, coach, and motivate employees in your department while maintaining an excellent work atmosphere
Support management of daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns
Identify and solve problems in partnership with store leadership and act as a brand ambassador for NIKE’s initiatives
Ensure the store complies with all NIKE standards and guidelines
Lead team in COMMERCIAL area: efficient receiving of product, inventory accuracy, visual presentation standards, smooth inventory processes, monthly initiative launches, use reporting tools for commercial decisions, accurate inventory for digital orders
Lead team in ATHLETE EXPERIENCE area: deliver highest quality athlete experience, team engagement on NIKE Community Ambassador activities, oversee hiring processes including onboarding, responsible for store scheduling, implement and maintain positive NIKE culture
Lead team in CONSUMER EXPERIENCE area: lead by example in sales floor service, equip team with brand knowledge on consumer service including digital enablers, complete specific training and share with athlete services, use data and analytics for insights and continuous improvement with senior leadership

Skills

Key technologies and capabilities for this role

Team LeadershipInventory ManagementVisual MerchandisingSales TargetsConsumer ServiceEmployee CoachingStore OperationsDigital ServicesReporting ToolsHiringOnboardingScheduling

Questions & Answers

Common questions about this position

What compensation and benefits does this role offer?

The role offers one of the best compensation and benefits packages in the industry, including opportunity for quarterly performance-based bonus, generous online and in-store employee discounts, and a brand-new NIKE outfit.

Is this position remote or does it require on-site work?

This is an on-site position at the NIKE Store Leeds, with no mention of remote work options.

What skills and experience are required for this Floor Manager role?

Candidates need four years of customer service and/or retail experience, with at least one year in a Floor Manager function, plus the ability to coach and develop a strong team, and be an effective communicator and brand ambassador.

What is the company culture like at NIKE for this role?

The culture emphasizes a supportive team that values Diversity, Equity & Inclusion, maintaining a positive NIKE culture, and NIKE Community Ambassador activities.

What makes a strong candidate for the Floor Manager (Coach) position?

Strong candidates have four years of customer service or retail experience including at least one year as a Floor Manager, proven ability to coach teams, and skills as an effective communicator and brand ambassador.

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

Land your dream remote job 3x faster with AI

Try Jobo Free