Floor Lead (Part-time) at Mejuri

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, JewelryIndustries

Requirements

Experience in a high volume retail environment
Adaptable with the ability to think creatively

Responsibilities

Champion exceptional customer service standards, coaching and developing the team
Ensure day-to-day business operations are expertly executed and maintained
Maintain a strong presence on the sales floor with outstanding people skills
Champion Mejuri’s values as a true team player with a can-do attitude that motivates the team daily
Enable a memorable and personalized customer service experience focused on building connections to the Mejuri brand and exceeding expectations
Expertly execute and coach others on Selling Programs
Remain informed and knowledgeable as a product expert on all Mejuri products and latest launches
Assist the team with implementing customer-centric campaigns and maintaining relationships
Ensure all KPIs are consistently achieved, taking ownership of delivering strong team and individual results
Maintain operational processes that positively impact sales, decrease spend, and enhance the business
Support management to ideate and develop new sales opportunities to drive traffic and engage clients
Drive business through clienteling, sourcing new customers, and fostering existing relationships
Manage sales floor operations, providing coaching and in-the-moment feedback to the sales team
Provide critical insights and daily recommendations
Support all operational workflows and uphold standard operating procedures (e.g., opening/closing the store, managing merchandise, sales floor management, employee management)
Support all OMNI transaction types (purchases, returns, exchanges, phone sales, BOPIS, BORIS) to exceed expectations
Manage inventory tasks (shipping & receiving, inventory transfers, etc.)
Work with store management to identify opportunities to improve daily operations (systems, tools, processes)
Ensure physical store maintenance is upheld to a 10/10 standard
Partner with Visual Lead to analyze KPIs and stock levels for a productive sales environment and determine action steps to improve sell-through
Provide support to Visual Lead during implementation of retail campaigns
Follow up on execution deadlines for key VM initiatives to meet deliverables timely
Support day-to-day maintenance of visual displays and product
Report any damaged display product or tools to the Visual Lead
Provide feedback to Visual Lead on gaps and opportunities

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTeam CoachingProduct KnowledgeRetail OperationsKPI ManagementSelling Programs

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position as Floor Lead.

What are the key responsibilities of the Floor Lead?

The Floor Lead champions exceptional customer service, coaches and develops the team, ensures day-to-day business operations, manages sales floor operations, supports operational workflows, and drives sales through clienteling and KPIs.

What skills are essential for the Floor Lead role?

Essential skills include outstanding people skills, a can-do attitude, product expertise on Mejuri products, ability to coach teams, and strong operational execution.

What is the company culture like at Mejuri?

Mejuri emphasizes values like self-expression, responsible sourcing, sustainable practices, exceptional customer service, and a team-oriented environment where leaders champion values and motivate the team daily.

What makes a strong candidate for the Floor Lead position?

A strong candidate is a true team player with outstanding people skills, a can-do attitude, experience in customer service and sales, product knowledge, and the ability to coach teams while executing operations expertly.

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

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