Floor Lead at Mejuri

London, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, JewelryIndustries

Requirements

Experience in a high volume retail environment
Adaptable with the ability to think creatively

Responsibilities

Champion exceptional customer service standards, coaching and developing the team, and ensuring day-to-day business operations are expertly executed
Maintain a strong presence on the sales floor with outstanding people skills and champion Mejuri’s values as a team player with a can-do attitude that motivates the team
Enable a memorable and personalized customer service experience focused on building connections to the Mejuri brand and exceeding expectations
Expertly execute and coach others on Selling Programs
Remain informed and knowledgeable as a product expert on all Mejuri products and latest launches
Assist the team with implementing customer-centric campaigns and maintaining relationships
Ensure all KPIs are consistently achieved, take ownership of delivering strong results focusing on team and individual goals
Maintain operational processes that positively impact sales, decrease spend, and enhance the business
Support management to ideate and develop new sales opportunities to drive traffic and engage clients
Drive business through clienteling, sourcing new customers, and fostering existing relationships
Manage sales floor operations, coaching and providing in-the-moment feedback to the sales team
Provide critical insights and daily recommendations
Support all operational workflows and uphold standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, employee management, and achieving daily business requirements
Support all OMNI transaction types (purchases, returns, exchanges, phone sales, BOPIS, BORIS) exceeding expectations
Manage inventory tasks including shipping & receiving, inventory transfers
Work with store management to identify opportunities to improve daily operations (systems, tools, processes)
Ensure physical store maintenance is upheld 10/10
Partner with Visual Lead to analyze KPIs and monitor stock levels to create a productive sales environment and determine action steps to improve sell-through
Provide support to Visual Lead during implementation of retail campaigns
Follow up on execution deadlines for key VM initiatives to ensure timely deliverables
Support day-to-day maintenance of visual displays and product
Report any damaged display product or tools to the Visual Lead
Provide feedback to Visual Lead on gaps and opportunities

Skills

Key technologies and capabilities for this role

customer serviceteam leadershipsales coachingproduct knowledgeKPI managementoperational processesselling programs

Questions & Answers

Common questions about this position

What are the key responsibilities of the Floor Lead role?

The Floor Lead champions exceptional customer service, coaches and develops the team, ensures day-to-day business operations are executed, maintains a strong sales floor presence, and supports operational workflows like opening/closing the store and managing inventory.

What skills are essential for the Floor Lead position?

Outstanding people skills, a can-do attitude, product expertise, ability to coach the team, and strong operational knowledge are essential.

Is this a remote position or does it require working in a store?

This is an in-store retail position requiring a strong presence on the sales floor and management of store operations.

What is the company culture like at Mejuri?

Mejuri emphasizes exceptional customer service, team development, a can-do attitude, and values like responsible sourcing and sustainability, with a focus on self-expression and everyday fine jewelry.

What makes a strong candidate for the Floor Lead role?

A strong candidate is a team player with outstanding people skills, a motivating can-do attitude, product knowledge, sales drive, and experience in retail operations and customer service.

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

Land your dream remote job 3x faster with AI

Try Jobo Free