Float Personal Banker - Toledo SE Region at Fifth Third Bank

Perrysburg, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Ability to perform advanced math functions for extensive cash handling
Ability to present a professional image and interact comfortably and confidently with the public
Initiative to initiate dialogue with customers
Ability to read and write well enough to communicate effectively in oral and written form
In-depth knowledge of retail policies and financial center procedures (with responsibility to stay updated)
Well-developed working knowledge of the complete line of Retail products and services offered

Responsibilities

Provide excellent customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies
Refer customers to appropriate business partners for products and services uncovered during interactions
Travel to various Financial Centers within the market
Promote good customer experience by adhering to customer experience key behaviors, maintaining a friendly demeanor, can-do attitude, and willingness to help
Develop rapport with the customer base and maintain knowledge of account ownership
Answer customer questions confidently, find solutions to issues, and respond timely to correspondence and problems
Maintain confidentiality of all customer business and follow the Bancorp Code of Business Conduct and Ethics
Perform daily office responsibilities with the platform team to ensure efficient office operations
Maintain a balancing record in line with policy, correct outages, and enlist help as needed
Handle consumer and business customer problems professionally, directing complex issues to leadership
Demonstrate sound judgment in decision making, abiding by guidelines and procedures
Consistently meet or exceed sales referrals set by management
Actively participate in daily huddles, sales meetings, and staff meetings
Initiate conversations to uncover customer needs and refer to business partners for selling and cross-selling
Utilize tools for tracking referrals and conduct daily reviews of tools/dashboards for referral progression and fulfillment
Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training
Be accountable for risk management by exchanging ideas, elevating concerns, following policies, and driving positive customer experiences within the Bank's risk appetite

Skills

Customer Service

Banking Transactions

Problem Resolution

Account Management

Risk Management

Sales Referrals

Branch Operations

Balancing Records

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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