Float Personal Banker - Toledo SE Region at Fifth Third Bank

Perrysburg, Ohio, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Ability to perform advanced math functions for extensive cash handling
Ability to present a professional image and interact comfortably and confidently with the public
Initiative to initiate dialogue with customers
Ability to read and write well enough to communicate effectively in oral and written form
In-depth knowledge of retail policies and financial center procedures (with responsibility to stay updated)
Well-developed working knowledge of the complete line of Retail products and services offered

Responsibilities

Provide excellent customer care for daily transactions, inquiries, and problem resolution in accordance with bank policies
Refer customers to appropriate business partners for products and services uncovered during interactions
Travel to various Financial Centers within the market
Promote good customer experience by adhering to customer experience key behaviors, maintaining a friendly demeanor, can-do attitude, and willingness to help
Develop rapport with the customer base and maintain knowledge of account ownership
Answer customer questions confidently, find solutions to issues, and respond timely to correspondence and problems
Maintain confidentiality of all customer business and follow the Bancorp Code of Business Conduct and Ethics
Perform daily office responsibilities with the platform team to ensure efficient office operations
Maintain a balancing record in line with policy, correct outages, and enlist help as needed
Handle consumer and business customer problems professionally, directing complex issues to leadership
Demonstrate sound judgment in decision making, abiding by guidelines and procedures
Consistently meet or exceed sales referrals set by management
Actively participate in daily huddles, sales meetings, and staff meetings
Initiate conversations to uncover customer needs and refer to business partners for selling and cross-selling
Utilize tools for tracking referrals and conduct daily reviews of tools/dashboards for referral progression and fulfillment
Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training
Be accountable for risk management by exchanging ideas, elevating concerns, following policies, and driving positive customer experiences within the Bank's risk appetite

Skills

Key technologies and capabilities for this role

Customer ServiceBanking TransactionsProblem ResolutionAccount ManagementRisk ManagementSales ReferralsBranch OperationsBalancing Records

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the location or work arrangement for this role?

This role is for the Toledo SE Region and will require travel to various Financial Centers within the market.

What skills are required for the Float Personal Banker role?

Key skills include providing excellent customer care, sales referrals, maintaining knowledge of bank policies and products, balancing records accurately, and demonstrating sound judgment in decision making.

What is the company culture like at Fifth Third Bank?

The culture emphasizes doing the right thing for customers and colleagues, positive customer experience, ethical behavior, risk management, and teamwork with the platform team.

What makes a strong candidate for this position?

Strong candidates have a developed rapport with customers, knowledge of account ownership, a can-do attitude, ability to uncover customer needs for referrals, and consistent performance in sales and balancing.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

Land your dream remote job 3x faster with AI

Try Jobo Free