Fleet Operation Specialist | Santander Renting | Sede di Bolzano at Santander

Turin, Piedmont, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Rental Services, Fleet ManagementIndustries

Requirements

Titolo di studio universitario (almeno laurea triennale)
Esperienza pregressa in Contact Center inbound o altri ruoli di assistenza clienti, preferibilmente in ambito automotive o servizi
Ottima padronanza nell’utilizzo di sistemi CRM per la gestione dei ticket, delle anagrafiche e dello storico cliente
Buona conoscenza del pacchetto Office, soprattutto MS Excel
Conoscenza della lingua inglese scritta e parlata (livello B2)
Ottime capacità comunicative, orientamento al cliente, capacità di gestire situazioni complesse con empatia e professionalità, problem solving
Team working e collaborazione trasversale con altri reparti

Responsibilities

Gestione delle richieste telefoniche e via mail da parte dei clienti e broker
Supporto informativo su: contratti di noleggio, sinistri, consegne, servizi e fatturazione
Collaborazione con i reparti interni Fleet (Ordini e Consegne, Sinistri, Rete assistenza veicoli), Amministrazione e Sales Support
Gestione dei reclami

Skills

Key technologies and capabilities for this role

CRMCustomer ServiceContact CenterTicket ManagementClient Relationship ManagementEmail SupportPhone SupportComplaint HandlingContract ManagementBillingAutomotive Services

Questions & Answers

Common questions about this position

What is the work location for this Fleet Operation Specialist role?

The position is based at the Bolzano office.

What is the employment type and contract duration?

This is a full-time position with a 12-month fixed-term contract.

What are the key requirements for this position?

Candidates need a university degree (at least bachelor's), prior experience in inbound contact centers or customer service preferably in automotive/services, proficiency in CRM systems, good knowledge of MS Office especially Excel, B2 English level, and strong communication, customer orientation, problem-solving, and team working skills.

What is the company culture like at Santander Renting?

Santander Renting offers a dynamic, collaborative, and innovation-oriented environment where people are at the center, contributions matter, ideas are valued, and there's continuous learning and growth.

What experience makes a strong candidate for this role?

Prior experience in inbound contact centers or customer assistance roles, especially in automotive or services, along with CRM proficiency and customer-facing soft skills, will make you a strong fit.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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