[Remote] Math Learning Advisor at Think Academy

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Education, EdTechIndustries

Requirements

Bachelor's degree required; a degree in Teaching, Education, or Mathematics is preferred
Minimum 1-2 years of experience in education consulting, inside sales, or customer success
Fluent in both English and Chinese, with strong communication skills and the ability to effectively engage with parents and students
Enthusiastic about education and helping students succeed; empathetic towards parents' needs and concerns
Highly organized, detail-oriented, and responsive — able to handle multiple leads simultaneously with accuracy
Strong problem-solving and emotional intelligence when addressing parents’ needs
Able to work 40 hours per week, approximately 6–7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday
Excellent teamwork and collaboration skills; self-motivated and data-driven, with a passion for education

Responsibilities

Manage leads from the official website — contacting families immediately after a placement test request is submitted, conducting follow-up calls, and analyzing students’ test reports to recommend the most suitable courses
Maintain ongoing communication with parents to ensure a smooth transition from trial to enrollment
Effectively address client inquiries about course offerings, schedules, teaching methods, and registration processes
Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication
Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses
Build strong relationships with parents by understanding their children’s academic needs and recommending suitable programs
Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment
Develop and execute plans to meet weekly/monthly enrollment targets and improve resource conversion rates
Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness
Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals

Skills

Key technologies and capabilities for this role

Customer ServiceLead ManagementFollow-up CallsTest Report AnalysisCourse RecommendationParent CommunicationProblem Solving

Questions & Answers

Common questions about this position

What is the pay for this Learning Consultant position?

The pay is 3500 MYR per month plus a bonus.

Is this role remote or does it require office work?

The position is fully remote.

What key skills are needed for this Learning Consultant role?

Strong communication skills, quick problem-solving, and a thoughtful, service-oriented mindset are required, along with the ability to manage leads, conduct consultations, and use CRM systems.

What is the company culture like at Think Academy?

Think Academy focuses on using love and technology to improve education, providing innovative teaching techniques to foster critical thinking and logic skills in K-12 students through math-focused after-school programs.

What makes a strong candidate for this Learning Consultant position?

Candidates with experience in sales, customer service, or education, strong communication skills, problem-solving abilities, and familiarity with CRM systems who can effectively manage leads and meet enrollment targets will stand out.