Customer Education Specialist
Fieldguide$85,000 - $115,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Logistics, TransportationIndustries
Requirements
- Demonstrates up-to-date expertise and applies it to the development, execution, and improvement of action plans by providing expert advice and guidance to others
- Supports and aligns efforts to meet customer and business needs; builds commitment for perspectives and rationales
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifies business needs; determines and carries out necessary processes and practices; monitors progress and results
- Recognizes and capitalizes on improvement opportunities; adapts to competing demands, organizational changes, and new responsibilities
- Models compliance with company policies and procedures; supports company mission, values, and standards of ethics and integrity; incorporates these into business plans; uses the Open Door Policy
- Lives Walmart values as a Culture Champion: models values to foster culture; holds self and others accountable; supports commitment to communities, social justice, corporate social responsibility, and sustainability; maintains highest standards of integrity, ethics, and compliance
- Servant Leadership: acts as an altruistic servant leader; consistently humble, self-aware, honest, and transparent
- Embrace Change Curiosity & Courage: demonstrates curiosity and growth mindset; fosters environment supporting learning, innovation, and intelligent risk-taking; exhibits resilience
Responsibilities
- Engages in content teach-backs and co-facilitation of training content for Driver Trainees with senior leaders; provides feedback to participants, Fleet Development leadership, and Regional Training Center team members
- Conducts facilitation audits on all Fleet Development roles
- Conducts One Best Way consistency tours in Regional Training Centers with leadership to provide risk assessments; ensures One Best Way compliance and alignment with Fleet Development class content
- Participates in Fleet Development content development and reviews to provide feedback and suggestions to the Learning Content Development team; conducts assessment reviews to validate content accuracy
- Supports adoption of structural and change initiatives by engaging with associates in Regional Training Centers and catchment; educates Driver Trainees on change initiatives through classroom and virtual facilitation
- Supports Regional Training Centers outside class delivery by assisting in execution of processes and executing "tour to teach."
- Conducts training classes per block schedules by executing designed activities; monitors virtual reality training utilization and end-of-day activities across multiple locations, including virtually
- Stays informed on changes in One Best Way processes by working with associates and leaders in Regional Training Centers
- Delivers training to Regional Training Center associates using modalities like Academy Connect, Virtual Reality, and future technology; implements and supports training for specialty and change initiatives
- Engages with Fleet Development Trainers by providing additional training and following up on task completion
- Provides supervision and development opportunities for associates by hiring, training, mentoring; assigns duties, provides recognition, ensures belonging awareness
Skills
Training Facilitation
Content Development
Classroom Training
Virtual Classroom
Virtual Reality Training
Change Management
Risk Assessment
Process Compliance
Leadership Feedback
Audit Conducting
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
Related Jobs
RemoteRemoteBusiness Development Manager
Seer InteractiveSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSr Learning & Development Specialist
Owens & Minor$90,000 - $95,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteTraining Manager
Advance Auto PartsSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteOrganizational Change Management Lead (Remote)
CrowdstrikeSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteTraining and Development Specialist
NavaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteSenior Process Improvement Professional
HumanaSalary not specified
- Full Time
- Mid-level (3 to 4 years)
RemoteQuality Assurance Specialist
OkloSalary not specified
- Full Time
- Junior (1 to 2 years)