Robust organizational and decision-making skills with meticulous attention to detail
Exceptional analytical and problem-solving abilities, consistently meeting deadlines and balancing multiple priorities in a dynamic work environment
Clear and concise verbal and written communication skills, comfortable engaging with individuals at all organizational levels
Proactively seeks opportunities for process improvements and streamlining of manual functions
Demonstrated proficiency in Microsoft Excel with the ability to learn new software
Strong partnership/networking skills with ability to manage conflict resolution
Capable of working proactively, independently, and collaboratively as a strategic team partner with strong follow-through
Proven ability to adapt to change management initiatives
Proven ability to be resourceful, decisive, confident under pressure
Responsibilities
Analyze and reconcile various daily and weekly reports
Collaborate with internal and external partners to drive results
Act as subject matter expert in pre/post cruise financial escalations
Initiate and reconcile travel agency accounts to ensure compliance within company guidelines
Research, analyze, and reconcile shipboard inquiries and collaborate with internal business partners on the resolution
Coordinate the onboarding of Travel Agency vendors into the Disney Supplier Management Portal, while partnering with Disney Worldwide Shared Services for issue resolution
Troubleshoot technology issues related to accounting and financial rules
Provide guidance and expertise to internal/external partners to assist in interpreting financial transactions
Research and reconcile escalated inquiries and support partners to ensure compliance with contractual and regulatory obligations
Undertake other assigned projects and duties by leadership
Skills
Financial Operations
Account Reconciliation
Travel Agency Accounts
Guest Services Support
Financial Inquiries
Stakeholder Management
The Walt Disney Company
Leading producers & providers of entertainment and information