Field Training Coordinator - Region 61 - Chicago, Illinois at CVS Health

Schaumburg, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

1+ years’ experience in a customer service, training delivery or relevant work experience
Nationally Certified Technician (CPhT via PTCB or ExCPT)
Licensed/Registered Technician within the state of hire
High school diploma or equivalent required

Responsibilities

Conduct virtual & live classroom training for select programs as needed – NCO, PREP and ASHPM
Manage trainees through the LearnRx2.0 training program to ensure completion within the expected timeline
Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
Schedule new hires in the SDS as defined within the training program's structure
Identify eligible colleagues at SDS locations, assign and facilitate the required training for them to become coaches
Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
Monitor curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors
Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
Lead monthly "State of the District" Meeting with RX DLs to provide training updates
Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
Escalate all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Skills

Key technologies and capabilities for this role

Training CoordinationVirtual Classroom TrainingLive Classroom TrainingLearnRxStakeholder ManagementData AnalysisPerformance EvaluationLearner Engagement

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This information is not specified in the job description.

What are the key responsibilities of the Field Training Coordinator?

Responsibilities include conducting virtual and live classroom training, managing trainees through the LearnRx2.0 program, monitoring engagement and progress, scheduling new hires, assessing coaching environments, and building relationships with field leaders.

What skills or qualities make an ideal candidate for this role?

The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improve colleague sentiment and business outcomes, along with strong relationship-building and data-leveraging abilities.

What is the employment type for this position?

This is a full-time position.

What is the reporting structure for the Field Training Coordinator?

The role reports to the Field Training Supervisor within the CVS Health Enterprise Learning, Development and Performance – Center of Excellence in the Human Resources department.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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