Window Nation

Field Technician

Greenville, South Carolina, United States

$40,000 – $60,000Compensation
Junior (1 to 2 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Home Improvement, ConstructionIndustries

Requirements

Candidates must possess a High School Diploma or GED, with a minimum of 2 years of professional experience measuring replacement windows and 2+ years of experience installing/repairing windows, roofing, siding, and related home improvement projects. A valid Driver’s License is required, and candidates must maintain a driving record that meets the company’s insurance standards, along with the ability to safely use an extension ladder for measurements and services. EPA certification and adherence to EPA regulations are also necessary, alongside knowledge of local permit/license/historical/HOA requirements.

Responsibilities

The Field Technician will visit residential customer sites to measure windows, doors, and sliding glass door openings, ensuring orders meet installation specifications and providing accurate measurements and assessments for labor and materials. They will support the pricing process, review installation projects with customers, anticipate roadblocks, recommend solutions, execute change orders, maintain service parts inventory, complete service assessments, and fulfill service appointment specifications. Furthermore, the Field Technician is responsible for maintaining proficiency with all Window Nation products, installation techniques, and service techniques, as well as navigating CRM systems and demonstrating a customer-centric mindset and superior time/project management skills.

Skills

Window Measurement
Window Installation
Roofing
Siding
Extension Ladder
EPA Certification
CRM Systems
Time Management
Customer Service
Permitting

Window Nation

Home improvement specializing in windows and doors

About Window Nation

Window Nation specializes in home improvement by providing replacement windows, doors, and vinyl siding to homeowners. Their products are custom-made to meet the specific needs of each client, ensuring a perfect fit for various budgets and style preferences. The company operates in major U.S. cities and employs professional installers who take precise measurements to guarantee quality installation, which enhances the longevity and performance of the products. Window Nation differentiates itself from competitors by offering a wide selection of over 10 different brands, special financing options, and promotions like "Buy 2 Windows, Get 2 Free". Their goal is to help homeowners improve their property's energy efficiency, curb appeal, and overall value while making the investment process as accessible as possible.

Key Metrics

Fulton, MarylandHeadquarters
2006Year Founded
BUYOUT_LBOCompany Stage
Financial Services, Consumer GoodsIndustries
201-500Employees

Benefits

Paid Vacation
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition in new markets like Louisville and Milwaukee.
Integration challenges from ARMORVUE acquisition may disrupt service quality.
Rising material costs could squeeze profit margins.

Differentiation

Window Nation offers custom-made windows tailored to specific client needs.
The company provides a wide range of products from over 10 different brands.
Professional installers ensure precise measurements and installations for product longevity.

Upsides

Expansion into Louisville and Milwaukee opens new market opportunities.
Acquisition of ARMORVUE enhances product offerings and market reach.
Partnership with Milgard ensures high-quality, weather-resistant windows.

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