Field Technical Service Specialist（Service & Repair） at Medtronic

Koto-ku, Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

University degree or above (in engineering or science faculty)
TOEIC score of 600 or above (able to communicate without issues in English)
3+ years of experience as a Field Service Engineer in the medical industry
Understanding of medical equipment maintenance, inspection, and repair operations
Basic understanding of pharmaceutical and medical device regulations (yakkiho, related laws), repair business, and QMS
Ability to read English manuals
Project management skills
Experience working with overseas counterparts
Accurate communication skills (Japanese and English)
Computer skills: PowerPoint/Word/Excel
Ability to travel domestically and internationally, including overnight stays
Flexibility to change domestic work locations in response to business expansion

Responsibilities

Responsible for Field Service & Repair operations for new mechanical large capital equipment
Provide installation pre-checks, installation, periodic inspections, repairs, software upgrades, and technical inquiry responses for medical large equipment
Support service preparation for new market introductions
Manage service operations (installation information management, complaint management, maintenance parts management, measuring instrument management, etc.)
Support sales demos, customer training, and maintenance of demo units
Collaborate with related departments
Promote sales of maintenance service contracts
Communicate with overseas manufacturers and participate in overseas training
Comply with laws and regulations (pharmaceutical and medical device law, related regulations, repair business, QMS-related)

Skills

Key technologies and capabilities for this role

Field ServiceMedical Equipment RepairInstallationPreventive MaintenanceSoftware UpgradeProject ManagementEnglish CommunicationRegulatory ComplianceMicrosoft ExcelMicrosoft PowerPointMicrosoft WordCustomer Training

Questions & Answers

Common questions about this position

What compensation and benefits does Medtronic offer for this role?

Medtronic offers a competitive salary and flexible benefits package. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Is this position remote or does it require travel?

The role requires the ability to travel domestically and internationally, including overnight stays, and flexibility for changes in domestic work locations as the business scales.

What are the required skills and experience for this Field Technical Service Specialist role?

Candidates need a university degree in engineering or science, TOEIC 600+ for English communication, 3+ years as a Field Service Engineer in the medical industry, understanding of medical device maintenance/repair, knowledge of pharmaceutical laws, English manual reading ability, project management skills, experience working with overseas counterparts, and accurate communication in Japanese and English.

What is the company culture like at Medtronic?

Medtronic fosters a stimulating and fulfilling workplace focused on innovation, challenging global healthcare issues, and contributing to patient life improvements through technology and teamwork.

What makes a strong candidate for this position?

A strong candidate has 3+ years of Field Service Engineer experience in the medical industry, a relevant university degree, strong English skills (TOEIC 600+), and experience with medical device maintenance, regulations, project management, and international collaboration.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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