Field Support Representative

Position Overview

• Location Type: Onsite (Florida)
• Employment Type: Full-time
• Salary: Not specified

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We are looking for a Field Support Representative to support our members on their healthcare journeys in Florida. This role is crucial for delivering the best experience in healthcare.

Requirements

• Residency: Must reside in Florida for consideration.
• Transportation: Access to reliable personal transportation and willingness/ability to drive across Florida as necessary to service groups and members on-location.

Responsibilities

• Visit client sites across Florida and support members in navigating their Sidecar Health plans.
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity.
• Assist Account Management in identifying and establishing positive relationships with key individuals and HR departments at client groups.
• Work in a traditional member care capacity, answering calls, responding to web chats, and/or responding to emails.
• Provide excellent customer service in a timely and positive manner.
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.

Company Information

Sidecar Health is redefining health insurance. They aim to make excellent healthcare affordable and attainable for everyone. The team is comprised of individuals from diverse backgrounds, including tech leaders, policy makers, and healthcare professionals, all dedicated to fixing a broken system and making it more personalized, affordable, and transparent.