Field Service Engineer
GE HealthcareSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Defense, MaritimeIndustries
Requirements
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field
Responsibilities
- Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations
- Troubleshoot and resolve complex technical issues related to autonomous surface vessels, systems, and software
- Collaborate with partners and customers to integrate autonomous surface vessels into their existing systems and infrastructure, ensuring seamless interoperability and compatibility
- Support system-level testing and validation activities
- Conduct training sessions and workshops to educate partners and customers on product operation, maintenance, and troubleshooting; develop training materials, user guides, and technical documentation
- Provide remote technical support to partners and customers using communication tools and remote access; diagnose issues, guide resolutions, and escalate complex problems
- Participate in field testing and validation at partner and customer locations; collect data, assess performance, and provide feedback to engineering and design teams
- Collaborate with cross-functional teams to address issues and implement improvements
- Build strong relationships with partners and customers through exceptional technical support, effective communication, feedback gathering, and acting as a technical liaison to internal teams
- Identify opportunities for process improvements and product enhancements based on customer feedback and on-site experiences; collaborate with internal teams to implement changes
- Coordinate travel logistics and scheduling for on-site visits, including transportation, accommodation, and equipment
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Field Support Representative position?
This information is not specified in the job description.
Is this role remote or does it require onsite work?
The role is onsite with frequent travel to partner and customer locations.
What key skills are needed for this Field Support Representative role?
Key skills include troubleshooting complex technical issues with autonomous surface vessels, systems, and software; system integration for interoperability; and providing customer training with documentation.
What does the work environment look like at Saronic?
The role involves collaborating with cross-functional teams, building relationships with DoD partners and customers, and frequent travel for on-site support in a defense autonomy environment.
What makes a strong candidate for this Field Support Representative position?
Strong candidates have experience in on-site technical support for complex systems like autonomous vessels, troubleshooting skills, customer training expertise, and the ability to travel frequently while collaborating across teams.
Saronic
Develops advanced autonomous surface vessels
About Saronic
Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels utilize adaptive path planning, passive sensors, and advanced algorithms, along with edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, using resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness, extend operational reach, and enhance survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics, generating revenue through the sale of ASVs and related customization services.
Austin, TexasHeadquarters
2022Year Founded
$223.7MTotal Funding
SERIES_BCompany Stage
DefenseIndustries
201-500Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Parental Leave
401(k) Retirement Plan
Stock Options
Life Insurance
Disability Insurance
Risks
Increased competition from other defense tech startups threatens Saronic's market share.
Rapid AI advancements may require costly updates to maintain competitive ASV systems.
Geopolitical tensions could hinder international collaborations and foreign government sales.
Differentiation
Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.
Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.
Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.
Upsides
Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.
Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.
AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.
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