Field Support Manager - Connected Devices at Motive

Buffalo, New York, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, Construction, Manufacturing, Field ServiceIndustries

Requirements

10+ years of experience in the development and management of hardware and firmware projects
Experience managing engineering projects that include multiple teams at multiple sites
Experience in design engineering and manufacturing
Experience in developing processes and tools in an engineering environment
Diverse engineering background, with an emphasis on manufacturing and field support
Strong technical contributor with excellent leadership and communication skills
Ability to work in-office at Buffalo, New York location (not remote)

Responsibilities

Lead the Sustaining Engineering team in analyzing field performance of Motive products and responding to opportunities for product improvement, including feeding information back into ongoing projects
Create tools and processes to aid in the analysis of field performance and implement reporting structures to communicate status and issues to management
Lead failure analysis and corrective actions aimed at improving the quality of Motive’s products by working with internal and external engineering and manufacturing teams around the world
Work with Support and other teams to develop strategies to maximize the quality of products and improve customer satisfaction
Provide feedback to development teams regarding optimal strategies for maintaining high performance products at the lowest possible support cost
Recommend a clear path for improving the product functionality based on use of tools and methodologies
Standardize RMA process across CM’s to speed up the FA and root cause analysis

Skills

Electrical Engineering

Firmware Engineering

Project Management

Failure Analysis

Corrective Actions

Manufacturing

Field Support

Engineering Leadership

Performance Analysis

Reporting Tools

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees