Field Services Technician I at Astra

Irvine, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Level I
High School Diploma or GED
Preferred: Enrollment in IT-related coursework or vocational training
Preferred: Certifications such as CompTIA A+, Google IT Support Certificate or similar entry-level credential
Level II
Preferred: Associate’s degree in Information Technology, Computer Science, or a related field
Preferred: Prior experience working independently or at a single-technician site
Preferred: Certifications (implied from Level I context)

Responsibilities

Respond to IT service tickets using documented procedures and supervision
Assist with workstation setups and peripheral connections
Perform basic AV checks and room readiness tasks
Support imaging and deployments under direction
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
Follow proper inventory handling, tagging, and tracking
Escalate unresolved issues appropriately
Adhere to safety protocols and client-specific guidelines
Level II (Lead Single Man Sites)
Independently manage onsite IT support at single-person or lead-assigned locations
Serve as the primary contact for end-user technical needs
Own AV/conference room setup, maintenance, and issue resolution
Execute full lifecycle support: imaging, deployment, recovery, e-waste
Oversee inventory reconciliation and tool usage
Prioritize and resolve tickets aligned to SLA targets
Identify recurring issues and suggest process improvements
Provide informal mentorship and support to visiting or junior technicians
Uphold Astreya’s quality and service standards through professional communication and client interaction
Essential Duties and Responsibilities (All Levels)
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices
Troubleshoot and resolve common hardware and software issues
Deliver a high-quality, customer-focused service experience in a timely manner
Receive, document, and close support requests in ITSM tools (e.g., ServiceNow)
Prioritize tickets based on urgency and impact
Escalate complex or unresolved issues following defined protocols
Assist with or independently perform workstation deployments, device imaging, and equipment setup
Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines
Ensure accurate labeling, tagging, and asset tracking for all deployed equipment
Maintain and reconcile inventory of IT equipment and accessories at assigned site
Use asset tracking systems to manage device records, check-ins/outs, and stock levels
Participate in regular audits and support logistics for shipping/receiving hardware
Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras)
Set up and tear down conference room tech for meetings or events
Support room readiness, monitor usage, and report or resolve AV issues
Follow documented processes and standard operating procedures (SOPs) for all support tasks
Maintain clear and concise documentation for resolutions, escalations, and asset updates
Adhere to Astreya and client-specific protocols, including change and incident management
Serve as a visible, approachable point of contact for IT-related issues at the site
Communicate effectively with users to understand issues and set clear service expectations
Represent Astreya’s service commitment with professionalism and courtesy
Level II Additional Responsibilities
Act as the lead or sole technician on-site and coordinate with remote teams or vendors
Provide informal mentorship to junior techs or new team members visiting the site
Share site-specific insights or recurring issue trends to help improve service delivery

Skills

Key technologies and capabilities for this role

ITSMServiceNowWorkstation SetupDevice ImagingHardware TroubleshootingAV SupportInventory ManagementTicket ManagementEnd-User SupportDeploymentE-Waste

Questions & Answers

Common questions about this position

What are the main responsibilities for a Field Services Technician I?

Responsibilities include responding to IT service tickets using documented procedures and supervision, assisting with workstation setups and peripheral connections, performing basic AV checks and room readiness tasks, supporting imaging and deployments under direction, and maintaining accurate ticket documentation in ITSM tools like ServiceNow.

Is this a remote position or does it require onsite work?

The role requires onsite work, including providing onsite technical support, managing onsite IT support at locations, and performing tasks like AV checks and hardware deployments at assigned sites.

What skills or experience are needed for this technician role?

Key skills include troubleshooting hardware and software issues, using ITSM tools like ServiceNow for ticket management, performing workstation imaging and deployments, AV equipment troubleshooting, and inventory tracking with adherence to SOPs.

What is the employment type for this position?

This is a full-time position.

What makes a strong candidate for the Field Services Technician role?

Strong candidates can independently manage onsite IT support, own AV setups and issue resolution, execute full lifecycle support including imaging and e-waste, prioritize tickets to meet SLA targets, and provide mentorship while upholding quality standards.

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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