FIELD SERVICES ENGINEER at GE Healthcare

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Degree in Chemistry, Nuclear Engineering, Physics, Biomedical Engineering, Electronic Engineering, IT Engineering or similar field, or High specialization technical Diploma with relevant experience in the field and with customers
2 years of experience in troubleshooting, diagnosing and repairing mechanical, electromechanical, and/or electronic equipment such as Cyclotrons and synthesizer modules
Comprehensive knowledge of a specific modality (Radiopharmacy preferred) or multi-modalities, extensive knowledge and experience of specific machineries
Excellent analytical and communication skills with the ability to communicate complex technical issues clearly
Expert in interacting with the Customer, drive positive relationships, ensure satisfaction
Based in Milan, Bologna as preference or able to relocate
Available to travel (90%) Italy, EU and extra-EU
Ability to work under pressure
Flexibility and adaptability to different working conditions and schedule changes
Fluent in Italian and English
Preferred Qualifications
Ability to show self-initiative & motivation and to work independently with minimum direction
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Change agent and process oriented
Experience with cyclotrons and radiopharmacy synthesizer modules
Radiochemistry and Radioprotection Skills
IT & connectivity skills

Responsibilities

Total system-level troubleshooting, installation, maintenance, and service repair needs on designated equipment
Interface with doctors and technicians on equipment status issues to ensure customer satisfaction
Maintain communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
Maintain tools and test equipment properly and ensure they are calibrated
Identify Sales opportunities and communicate to account team in geographic area
Work as a member of the local team to provide efficient and cost-effective service to the assigned area
Responsibly completes all administration tasks on time
Ensures timely completion of assigned FMIs and PMs
Assist less experienced Junior Field Services Engineers on advanced and complex troubleshooting and technical fixes
Cooperate with internal stakeholders and interlocutors
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report immediately customer quality or compliance concerns to the Quality Organization

Skills

system troubleshooting

equipment installation

maintenance

service repair

customer service

ISO 9001

quality management

Nuclear Engineering

Biomedical Engineering

Electronic Engineering

IT Engineering

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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