Field Service Technology Delivery Lead

Miami, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Consulting, Marketing and AdvertisingIndustries

Requirements

Candidates must have a minimum of 7 years of experience leading the successful delivery of Field Service platform architecture and delivery projects. They should also have at least 7 years of experience delivering projects that integrate field service platform suites (like Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax) and service delivery enablement (field worker, third-party management), with bonus points for experience in Service Delivery Operations. A consulting background and experience managing programs combining strategy, field service experience design, and technology architecture & delivery disciplines are ideal. The role requires primary residency within 90 minutes of an approved Accenture office and willingness to travel as required.

Responsibilities

The Field Service Technology Delivery Lead will be responsible for the overall success of field service technology-focused Service Experience programs, managing client relationships, financials, project delivery, resourcing, and overall program health. This role involves leading end-to-end delivery of complex, global Service solutions, developing strong client relationships, and identifying follow-on project opportunities. Responsibilities include planning and estimating delivery work using an Agile approach, managing day-to-day project teams (both on-shore and off-shore), managing project ideation from requirements gathering to detailed user stories, and leading experience-led teams in developing strategic vision and creative UI/UX design. The lead will also manage and contribute to platform migration and global rollout strategies and execution, interact with client stakeholders for business justification, funding, scope, and timeline, and contribute to the ongoing development of solution/program offering approaches and methodologies.

Skills

Field Service Technology

Program Management

Client Relationship Management

Financial Management

Project Delivery

Resourcing

Consulting

Strategy

Service Experience

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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