Field Service Technician - Salt Lake City, UT area at Entrust

Minneapolis, Minnesota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, TechnologyIndustries

Requirements

High School Diploma/GED or equivalent
Minimum of 2 years of electromechanical technician experience
Proficient problem solving

Responsibilities

Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Day-to-day repairs may consist of: Cleaning rollers, sensors, cavities and such as required; Calibrating sensors, data read/write devices, application pressure, etc.; Evaluation/replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.); Evaluation/replacement of temperature/proximity/position sensors; Software adjustments for temperature, hardware positioning, etc
Utilize repair and service manuals to troubleshoot card printer systems
Utilize test equipment such as voltmeter and laptop
Utilize hand tools such as screwdrivers, pliers, wrenches, etc
Maintain accurate and proper trunk inventory levels as applicable
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance as applicable
Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjust to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experienced personnel that require assistance with difficult repair problems
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Skills

Key technologies and capabilities for this role

Electromechanical MaintenancePreventative MaintenanceEmergency RepairsDiagnostic TestingSensor CalibrationMagstripe EncodingChip Data WritingThermal LaminatingUV CuringMechanical EmbossingPart Replacement

Questions & Answers

Common questions about this position

What benefits are offered for this Field Service Technician position?

Benefits include medical benefits from day 1, up to 4 weeks paid time off accrued within the first year, 6 paid company holidays plus 6 paid floating holidays, 401k with up to 6% company match, an annual incentive program (bonus), and a fleet vehicle program for applicable positions.

Is this Field Service Technician role remote or on-site?

The role is on-site in the Salt Lake City, UT area, requiring daily drives to customer sites to provide service and maintenance.

What skills and experience are required for the Field Service Technician position?

Key skills include performing electromechanical maintenance on card printer systems, using test equipment like voltmeters and laptops, hand tools such as screwdrivers and pliers, troubleshooting with repair manuals, working autonomously to diagnose and resolve issues, and utilizing a dispatch system.

What is the company culture like at Entrust?

Entrust fosters a flexible, global workplace that empowers careers, encourages collaboration, and values curiosity, dedication, and innovation from its people.

What makes a strong candidate for this Field Service Technician role?

Strong candidates demonstrate a high degree of autonomy in testing, diagnosing, and resolving equipment issues, reliability, timeliness, a positive attitude, and excellent customer relation skills.