Field Service Technician (Neptune) - Madison, WI at Stryker

Madison, Wisconsin, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Willing to spend most weekdays traveling between hospitals based on service requests
Openness to work with or around bio-hazardous materials and wear provided PPE
Willing to work overtime and overnight, inclusive of weekends, per customer needs
Strong interpersonal and communication skills
Ability to work independently in a fast-paced and often stressful environment
Highly organized and able to prioritize tasks with special attention to details
Ability to present ideas and results in a logical manner
Experience with highly sensitive customer interactions and understanding of customer relations
Self-motivated, self-reliant, and able to work with little supervision
Outstanding driving record and valid driver’s license
Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity
Ability to exert up to 75lbs of force occasionally and/or up to 20lbs constantly to move objects
Ability to remain standing and/or walking for extended periods
Maintain professional appearance, work ethic, and attitude
Proficient in Microsoft Office applications
Experience interpreting service bulletins, user manuals, technical manuals, drawings, etc
Excellent teamwork, coordination, and collaboration skills
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Minimum of 3 years technical service or equivalent experience preferred
Bio-medical equipment maintenance, repair, and installation experience preferred
Proficient with Microsoft Office and adaptability to learn company software
Ability to explain and generate detailed guidelines and procedures
Adhere to HIPAA and other patient confidentiality policies

Responsibilities

Traveling between hospitals based on assignment of service requests
Troubleshooting and resolving customer and product issues
Building positive relationships with Stryker customers, peers, and internal partners
Documenting service results to maintain accurate quality records

Skills

Troubleshooting

Customer Service

Documentation

Problem Solving

PPE

Bio-hazardous Materials

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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