Field Service Technician - Lubbock, TX at IQVIA

Lubbock, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
Experience as a military technician, computer technician, or other complex electronics technician (preferred)
Experience supporting automation equipment in a healthcare setting (a plus)
A+ certification (preferred)
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT (beneficial)
Strong communication skills and ability to provide exceptional customer support
Active driver's license and personal vehicle for job-related assignments (travel time and mileage reimbursed)
Ability to push, pull, stoop, bend, and lift up to 70 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Responsibilities

Troubleshoot and repair existing devices and document activities correctly
Perform hardware parts replacement, software updates, and calibrations
Perform bi-annual or yearly preventative maintenance as determined by the customer
Assist in the installation and implementation of new devices at customer locations
Conduct routine system checks and record data from product tests after installation and configuration
Maintain and stock parts and tools assigned by customer
Travel locally (up to 2-3 hours) and be available on-call, including nights and weekends
Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4, 8, 12, or 24 hours)

Skills

Key technologies and capabilities for this role

Electronics TroubleshootingHardware RepairSoftware UpdatesCalibrationsPreventative MaintenanceDevice InstallationSystem ChecksMedical Device Repair

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time, on-call Field Service Technician role with approximately 20-25 hours per week.

What are the key responsibilities of the Field Service Technician?

Responsibilities include troubleshooting and repairing devices, hardware parts replacement, software updates, preventative maintenance, assisting with installations, conducting system checks, and maintaining parts and tools.

What skills and experience are required for this role?

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems are required, along with strong communication skills. Preferred experience includes military technician, computer technician, automation in healthcare, A+ certification, or backgrounds in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT.

What is the work schedule and travel requirement?

The position offers a flexible schedule as a per-diem, on-call role including nights and weekends, with local travel up to 2-3 hours and response within service level agreements of 4-24 hours.

What makes a strong candidate for this Field Service Technician position?

Candidates with intermediate troubleshooting skills in electronics, mechanics, and electromechanical systems, relevant technical experience in healthcare or field service, A+ certification, strong communication skills, a valid driver's license, ability to lift 70 lbs, and clearance for hospital vendor credentialing will stand out.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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