Field Service Technician (Boston) at Evolve Technology

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security, TechnologyIndustries

Requirements

Passion for delivering top-notch customer service while working hands-on with cutting-edge security technology
Product Knowledge: Understanding of the technical aspects of the products, including hardware and software components
Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field
Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools
Equipment Maintenance: Skills in maintaining, repairing, and upgrading equipment to ensure optimal performance
Software Maintenance: Competence in performing scheduled software maintenance and upgrades
Customer Service Skills: Customer Relationship Building: Ability to establish and maintain strong relationships with clients
Ability to take initiative in group and independent situations
Strong interpersonal skills to develop relationships with teammates and Evolv’s CX organization
Ability to independently resolve break-fix events
Ability to complete administrative tasks such as expenses, work orders, and RMAs
Thorough understanding of the Express system and software
Ability to lead special event support activities and assist in on-the-job training of new personnel and third-party service providers

Responsibilities

Begin Evolv technical training on products, tools, equipment, and software
Support and learn assigned area and local customers
Attend orientation sessions to learn company values, policies, culture, and meet team members
Shadow experienced field service engineers to observe work and learn tasks
Build relationships with customers, assess needs, and answer questions or concerns
Perform basic field service tasks such as maintaining and repairing equipment, and documenting work in service reports
Attend team meetings to discuss projects, share best practices, and receive feedback
Learn and use company internal processes and systems like inventory management, invoicing, and scheduling
Independently resolve break-fix events
Perform repairs on Express units
Lead 2-4 special event support activities at strategic locations such as sports stadiums and large venues
Assist in on-the-job training of new personnel and third-party service providers
Troubleshoot technical issues, provide world-class support, and perform proactive maintenance on security systems

Skills

Troubleshooting

Customer Service

Equipment Repair

Technical Support

Field Service

Maintenance

Security Technology

Technical Training

Documentation

Evolve Technology

Advanced weapons detection systems for security

About Evolve Technology

Evolv Technology specializes in advanced weapons detection systems designed for security screening in various venues such as sports stadiums, entertainment venues, schools, and workplaces. Their systems utilize advanced sensors and artificial intelligence to quickly and accurately identify potential threats, ensuring a safe environment for large groups of people. Unlike many competitors, Evolv Technology focuses on enhancing security without compromising the user experience, making the screening process seamless. The company generates revenue through the sale and leasing of its detection systems, along with ongoing service and maintenance contracts, which provides a stable income stream. Evolv Technology aims to contribute to public safety by continuously improving its technology and expanding its market presence.

Orlando , FloridaHeadquarters

2013Year Founded

$759.3MTotal Funding

POST_IPO_DEBTCompany Stage

Government & Public Sector, Cybersecurity, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Equity as part of your total compensation package

Tuition Reimbursement

Wellness Program

Risks

Increased competition from companies like Liberty Defense Holdings.

Privacy concerns and regulatory scrutiny over facial recognition technology.

Economic downturns may reduce spending on security technology.

Differentiation

Evolv Technology offers a unique touchless security screening system.

The Mosaiq Platform integrates real-time video surveillance with low false alarms.

Led by industry veterans, Evolv focuses on protecting soft targets and hard assets.

Upsides

Growing demand for contactless security solutions boosts Evolv's market potential.

AI-driven security analytics enhance Evolv's threat detection capabilities.

Partnerships with tech companies like Barco expand Evolv's market reach.

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