Field Service Technician, 50% Travel - Ditch Witch at The Browser Company

West Salem, Wisconsin, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Manufacturing, Construction Equipment, Underground InfrastructureIndustries

Requirements

Legally authorized to work in the United States (no sponsorship for OPT, J1, F1, or employment VISA)
Must be able to obtain and maintain an active and valid USA passport and driver's license at all times
Willingness to travel 50%, often with less than 24 hours' notice, for durations of 2-3 days to 2-3 weeks
Flexibility with rapidly changing schedules, deadlines, and work requirements
Ability to work in outdoor environments in all weather conditions, including construction sites with hazards like open excavations, unimproved land, utilities, traffic, sharp objects, and moving machinery
Regular, extended use of telephone and computer
High level of technical expertise related to all segments of Ditch Witch and American Augers product lines
Based out of Perry, Oklahoma; West Salem, Ohio; or other locations like Remote Texas with relevant prior experience (hybrid opportunity)

Responsibilities

Read, analyze, understand, and interpret information from a variety of sources
Create and maintain business relationships with all Ditch Witch and American Augers dealers
Help train and promote sales of American Augers and Ditch Witch products to all customers
Assist Regional Managers in planning and conducting sales training programs, including equipment demonstrations, equipment shows, dealership training events, and customer-delivered training events
Demonstrate American Augers and Ditch Witch equipment, including choosing suitable demonstration sites, setting up equipment, operating equipment, locating existing utilities, and explaining features and benefits
Troubleshoot problems with heavy construction equipment, including monitoring equipment performance during operation, running systems tests, diagnosing issues, and correcting problems
Provide direct sales support, equipment training, and other factory-related assistance to Ditch Witch dealers, dealership personnel, and direct customers
Support sales and marketing efforts for American Augers and the Ditch Witch Division
Establish and maintain positive relationships with existing and potential customers including Ditch Witch dealers
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Field ServiceEquipment TrainingTechnical ExpertiseSales SupportCustomer RelationsHeavy MachineryDitch Witch ProductsDealer Support

Questions & Answers

Common questions about this position

What is the travel requirement for this Field Service Technician role?

The position requires 50% travel, often with less than 24 hours' notice for field repairs, trade shows, and equipment demonstrations, lasting from 2-3 days to 2-3 weeks.

Where is this position based, and is remote work possible?

This is a hybrid opportunity based out of Perry, Oklahoma (Ditch Witch Division Headquarters) or West Salem, Ohio (American Augers Division Headquarters), with other locations like Remote Texas considered for candidates with relevant prior experience.

What skills and qualities are needed for this Field Service Technician position?

Candidates must demonstrate a high level of technical expertise related to all segments of the product line, flexibility with rapidly changing schedules, and the ability to establish and maintain positive relationships with customers and dealers.

What is the company culture like at Ditch Witch?

Ditch Witch prides itself on being a place for people to learn and thrive, viewing teammates as neighbors and family members in a community-like plant environment with highly skilled and passionate people.

What makes a strong candidate for this role?

Strong candidates have relevant prior experience for alternative locations, must be legally authorized to work in the US without sponsorship, and able to obtain a valid USA passport and driver's license, with technical expertise and relationship-building skills.

The Browser Company

Develops a user-friendly web browser

About The Browser Company

The Browser Company develops a web browser called Arc, which focuses on providing a more intuitive and organized online experience for users. Arc is designed to be user-friendly and efficient, aiming to improve how people interact with the internet compared to traditional browsers. Unlike many existing browsers, Arc seeks to streamline the browsing process, making it easier for users to manage their online activities. The Browser Company differentiates itself from competitors by targeting a more modern and simplified user experience, backed by a team of experienced professionals from notable tech companies. Their goal is to enhance the way users navigate the web, potentially disrupting the current browser market with their fresh approach.

New York City, New YorkHeadquarters

2019Year Founded

$133.1MTotal Funding

LATE_VCCompany Stage

Consumer SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Home Office Stipend

Paid Parental Leave

Risks

Arc's recent security vulnerability could undermine user trust and adoption.

Dia may face competition from established AI-integrated browsers like Microsoft's Edge.

The freemium model may limit revenue if premium features aren't compelling.

Differentiation

Arc offers a more personal and creative browsing experience than traditional browsers.

The Browser Company is led by seasoned tech professionals from Instagram, Tesla, and Google.

Arc's AI-powered features, like 'Call Arc', enhance user interaction and efficiency.

Upsides

The Browser Company raised $50 million, valuing it at $550 million.

Growing demand for personalized browsing experiences supports Arc's market entry.

The launch of AI-centric browser Dia could attract a wider audience in 2025.

Land your dream remote job 3x faster with AI

Try Jobo Free