Field service Support VIP (presencia en CDMX) at DXC Technology

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Bachelor’s degree in a related field or equivalent combination of education and experience
Minimum of 3 years of experience in onsite technical support for hardware and software
Technical knowledge and ability to perform data analysis
Strong communication skills to interact effectively with end users
Basic knowledge of OneDrive, Intune & Autopilot, networking (identifying ports, nodes), Microsoft Teams, and Teams Rooms
Continuous learning mindset and commitment to staying updated with technology
Fluent English knowledge and/or skills
Preferred: Certifications such as CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365, or Google Cloud Associate
Additional availability in special circumstances to ensure operational continuity
Onsite presence in CDMX

Responsibilities

Provide basic technical support as “smart hands” for infrastructure and applications, assisting with routine tasks
Ensure proper SLA tracking in the assigned ticketing tool (ServiceNow)
Deliver face-to-face user support, applying effective communication skills
Follow customer policies and IT standard procedures
Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms)
Handle Break-Fix incidents both onsite and remotely
Participate in business projects such as infrastructure assignments, PC refresh, device cleanup, and cybersecurity incident response
Collaborate with team members to address challenges and daily operational tasks
Assist in creating and maintaining procedure documentation
Show willingness to learn and gain experience in Field Services activities
Develop technical skills through hands-on experience

Skills

Key technologies and capabilities for this role

ServiceNowIT SupportHardware SupportSoftware SupportBreak-FixInfrastructureCybersecurityField ServicesTicketingSLA Tracking

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite role requiring presence in CDMX at the customer’s location.

What experience and education are required for this position?

A Bachelor’s degree in a related field or equivalent is required, along with a minimum of 3 years of experience in onsite technical support for hardware and software.

What technical skills and knowledge are needed for this role?

Candidates need technical knowledge for data analysis, basic knowledge of OneDrive, Intune & Autopilot, networking, Microsoft Teams, and Teams Rooms, plus strong communication skills.

What is the company culture like at DXC?

DXC features a collaborative team environment where people support each other globally and locally, embrace change, seize career opportunities, and deliver excellence to customers.

What makes a strong candidate for this Technical Support Specialist role?

Strong candidates have 3+ years of onsite support experience, relevant technical knowledge including Microsoft tools and networking, fluent English, a continuous learning mindset, and preferably certifications like CompTIA A+ or Microsoft Certified: Office 365.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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