Field Service Supervisor (Zambia) - Molecular Diagnosis at Danaher Corporation

Lusaka, Lusaka Province, Zambia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Molecular Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

High School diploma with 8+ years’ experience OR Bachelor’s degree with 5+ years’ experience OR Master’s degree with 3+ years’ experience
Minimum 5 years in Field Service, with 5 years in remote team management
Experience in Life Sciences, Healthcare, or laboratory workflow preferred
Strong leadership, communication, and problem-solving skills
Proven ability to motivate, empower, and develop teams
Customer-first mindset with strong relationship-building capabilities
Strategic agility, global perspective, and ability to anticipate future trends
Proficiency in Microsoft Office, ERP, and CRM systems (SAP, Salesforce, Field Service Lightning)
Fluent in English and local languages
Valid driver’s license and passport
Willingness to travel 25–50%
Flexibility to support customer needs, including occasional after-hours work

Responsibilities

Supervise and optimize field service operations, ensuring strict adherence to Danaher’s Quality Management System
Advance customer satisfaction by driving productivity, capability development, and proactive field engagement
Ensure effective geographical coverage aligned with customer needs
Oversee Environmental, Health & Safety (EHS) standards across all field activities
Monitor service KPIs, dashboards, and initiate continuous improvement initiatives
Partner with commercial and customer care teams to resolve escalations and proactively prevent issues
Support system installations, maintenance, and troubleshooting as needed to ensure rapid, successful start-ups
Guarantee accurate and timely reporting in service systems (SFDC, SAP, Field Service Lightning)
Build strong partnerships with commercial teams to align service with country growth strategies
Communicate the value proposition of Cepheid service offers to customers
Develop long-term, value-based customer relationships with a focus on loyalty and voice-of-customer
Contribute to budget planning for service operations, monitor OPEX, and implement countermeasures when needed
Recruit, coach, and develop field engineers; foster team cohesion and engagement
Conduct regular 1:1s, act on feedback, and ensure associates’ training and development plans are implemented
Identify and nurture talent for future leadership opportunities

Skills

Field Service Management

Quality Management System

Customer Satisfaction

EHS Standards

Service KPIs

Continuous Improvement

SFDC

SAP

Field Service Lightning

System Installations

Troubleshooting

Customer Relationship Management

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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