Field Service Representative - Site Built at UFP Industries

Conway, South Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ConstructionIndustries

Requirements

High school diploma required; bachelor’s degree preferred
1–3 years of experience in construction, customer service, or a related field
Strong communication and problem-solving skills
Ability to manage multiple priorities and work independently
Proficiency in Microsoft Office (Excel, Word, Outlook)
Familiarity with construction or manufacturing environments is a plus
Knowledge of UFP’s products and culture is a bonus

Responsibilities

Maintain and grow relationships with existing customers through regular communication and jobsite visits in Myrtle Beach, SC / Charleston, SC / Wilmington, NC
Resolve jobsite issues quickly and effectively, ensuring customer satisfaction and project continuity
Provide valuable market insights on competitors, service trends, and customer needs
Identify opportunities for product enhancements or modifications to better serve clients
Support Account Managers in generating new business and promoting product lines
Monitor regional sales activity and contribute to strategic planning
Assist with project setup, attend pre-construction meetings, and perform jobsite drive-bys as needed
Prepare reports and documentation to support internal and external communication

Skills

Key technologies and capabilities for this role

Customer ServiceConstructionRelationship ManagementProblem SolvingCommunicationSales SupportMarket AnalysisJobsite Management

Questions & Answers

Common questions about this position

What is the compensation for this Field Service Representative role?

The position offers a competitive salary with annual performance-based bonus opportunities.

What are the work locations for this position?

The role involves jobsite visits and field work in Myrtle Beach, SC; Charleston, SC; and Wilmington, NC, with some office time as well.

What skills and experience are required for this role?

A high school diploma is required (bachelor’s preferred), 1–3 years in construction or customer service, strong communication and problem-solving skills, ability to manage multiple priorities independently, and proficiency in Microsoft Office.

What is the company culture like at UFP Site Built?

The culture is collaborative and supportive, where contributions are valued, in a fast-paced environment focused on building relationships and solving problems.

What benefits are offered in this position?

Benefits include medical, dental, and vision insurance; health savings account with company contribution; life and disability insurance; 401(k) with company match; paid vacation and holidays; employee stock purchase program; education reimbursement; and wellness programs.

UFP Industries

Manufactures and distributes construction and packaging products

About UFP Industries

UFP Industries operates as a diversified holding company with several subsidiaries, including UFP Packaging, UFP Construction, and UFP Retail Solutions. The company manufactures, distributes, and sells a wide range of products for various markets, including residential and commercial construction, packaging, and industrial sectors. Its products are tailored to meet the specific needs of clients across North America, Europe, Asia, and Australia. UFP Industries stands out from its competitors by leveraging its extensive operational footprint and expertise to serve a diverse clientele, ensuring consistent revenue from multiple geographic regions and industry segments. The company's goal is to effectively meet the diverse needs of its customers while maintaining a steady income stream.

Muscle Shoals, AlabamaHeadquarters

1955Year Founded

IPOCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Rising lumber costs could impact UFP's profit margins.

Construction slowdown due to high interest rates may reduce UFP's revenue.

Stricter European environmental regulations could increase UFP's compliance costs.

Differentiation

UFP Industries operates globally, serving diverse sectors like construction and packaging.

The company leverages a broad operational footprint to meet varied client needs.

Recent acquisitions, like C&L Wood Products, expand UFP's market reach and capabilities.

Upsides

Growing demand for sustainable packaging boosts UFP's eco-friendly product development.

E-commerce growth increases demand for UFP's packaging solutions.

Urbanization trends drive demand for UFP's residential and commercial construction products.

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